This position will serve as the primary technical contact for customers in the Asia Pacific region. The role includes installation, troubleshooting, firmware/application loading, software testing, customer support, and coordination with the engineering team.

The candidate should be comfortable working directly with customers, collecting technical information, and supporting system setup and issue resolution in the field.

Key Responsibilities

Installation and Support

Install, configure, and test Digilock systems at customer locations
Perform server/software installation and basic IT/network setup
Configure controllers, BLE devices, tablets, and related equipment
Load firmware/applications to PIC microcontrollers, BLE modules, and related devices
Verify systems are properly connected and operational

Troubleshooting and Testing

Troubleshoot lock, controller, BLE, firmware, communication, and basic hardware issues
Perform basic electrical/electronics troubleshooting using tools such as a multimeter
Check battery voltage, power connections, and basic PCBA-level issues
Test software applications and system functionality at customer sites
Support customer IT/network setup when required
Collect logs, photos, and technical information for engineering review
Escalate complex issues with clear documentation

Customer & Team Coordination

Serve as the first technical contact for customers in South Asia
Understand customer requests and communicate them clearly to engineering teams
Prepare customer request summaries, testing results, and troubleshooting reports
Provide basic technical guidance and operational support
Coordinate with internal teams to support issue resolution and installations

Required Skills

Fluent in English, Mandarin, and Cantonese; fluent in additional languages is a plus
Effective communication skills
Strong troubleshooting and problem-solving ability
Basic understanding of firmware, BLE, microcontrollers, and embedded systems
Familiar with firmware/application loading tools
Basic electronics and IT/networking knowledge
Familiarity with TCP/IP networking, Ethernet, Wi-Fi, routers, switches, and basic network troubleshooting
Comfortable working independently and directly with customers
Willingness to travel within the region when needed

Preferred Experience

IoT, BLE, RFID, or access control systems
Technical field support or installation experience
Basic PCBA troubleshooting or electronics assembly experience
Experience using Jira or support ticket systems

Key Competencies

Technical, hands-on mindset
Attention to detail
Customer focus
Ability to work independently
Strong time management and adaptability

Who We Are:

At Digilock®, we’re at the forefront of innovation, design, and manufacturing in personal security solutions. By using best-in-class materials and providing exceptional service, we ensure our customers and their clients have peace of mind, knowing their most important items are secure.

For over 40 years, we’ve committed to merging technological innovation with unparalleled customer service, offering the finest secure personal storage solutions available. As a growing company, we understand that change is constant, and we embrace it with enthusiasm. This passion for innovation drives us and propels our company forward.

Digilock jobs

Technical Support / Field Engineer

Never Miss a New Opportunity