About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

Northern Trust Asset Management is looking for a highly organised and client-focused Investment Associate to support our client coverage and sales activities to join our office in Hong Kong. This is an opportunity to be part of a successful team which works with a growing number of major asset owners, pension funds, and other institutional investors in Hong Kong and other markets in Asia Pacific.

This role combines account management, client servicing, reporting coordination and sales support. It is well suited to a proactive professional, with a strong focus on leveraging technology (AI) in building efficient solutions, who is comfortable managing multiple deadlines, maintaining accurate client and sales data, producing high-quality written materials, and contributing thoughtfully to client and prospect engagement in an asset-management environment.

The successful candidate will work closely with Relationship Managers, Sales Professionals, Investment Teams and other internal stakeholders to deliver a high-quality client experience across the full relationship lifecycle.

This is an opportunity to operate in an entrepreneurial and dynamic environment, with the support of one of the world’s largest Asset Managers.

What You Will Do

Client Reporting & Deliverables

Coordinate periodic and ad hoc bespoke reporting requests with Portfolio Management, Operations and other relevant teams, with careful attention to accuracy and version control.
Maintain client reporting calendars, delivery schedules and distribution lists, ensuring deadlines and service commitments are met.

Client Servicing, Account Administration & Onboarding

Act as a contact of coordination for routine client queries, follow-ups and service requests, escalating matters appropriately and ensuring timely resolution.
Review and coordinate quarterly client invoice processes in partnership with Finance and internal account teams.
Support client onboarding, account opening and ongoing account maintenance with Operations and relevant control functions.
Assist with KYC refreshes, periodic reviews, collection and maintaining of required client documentation.
Coordinate audit requests, due diligence questionnaires (DDQs), RFPs/RFIs and other client information requests, tracking inputs and responses through to completion.

Client & Sales Data Management

Maintain accurate, current client contact, relationship, cashflow and opportunity data in Salesforce or other CRM systems.
Support internal management reporting, including AUM, revenue, pipeline and client activity reporting.
Identify process improvements and opportunities to use automation, AI-enabled tools and streamlined workflows to improve quality, scalability and turnaround time.

Sales Support & Business Development

Work with Relationship Managers and Sales professionals in preparing for client meetings, reviews and strategic discussions, including agenda development, meeting materials preparation, and action tracking.
Conduct sales research on prospective clients, existing client organisations, market developments and investment themes; synthesise findings into concise, actionable briefs for the client coverage team.
Support client and prospect events, including invitations, presentation logistics, coordination with speakers and vendors, post-event follow-up, and CRM capture of engagement activity.

Client Requests & Compliance Support

Coordinate updates of investment guidelines and portfolio compliance issues with Compliance and Portfolio Management teams.
Ensure client communications, materials and processes follow internal policies, control standards and applicable regulatory requirements.

Experience & Qualifications

3-6 years of relevant experience in asset management, investment management, financial services, institutional sales, client servicing, operations or a related environment.
Experience in using Copilot, AI agents, automation and other digital tools to reduce manual work and improve team effectiveness.
Experience supporting institutional investors is strongly preferred.
A university degree in business, finance, economics or a related discipline is preferred.
CFA, CAIA or other relevant professional qualifications are advantageous.
Knowledge of financial markets and investment-management products is preferred.
Experience using Salesforce or another CRM system is advantageous.

Skills & Attributes

Excellent written and verbal communication skills in English and Chinese; Cantonese and Mandarin proficiency are strongly preferred.
Strong PowerPoint and Excel capabilities, with the ability to produce clear, polished and accurate client-facing materials.
Strong research, analytical and presentation skills, with the ability to distil complex information into concise messages.
Highly organised, detail-oriented and capable of prioritising multiple concurrent requests and deadlines.
A self-starter who can work independently while collaborating effectively across sales, investment, operations, product and control functions.
Sound judgement, professional discretion and a strong commitment to accuracy, client service and continuous improvement.
Demonstrated ability to build productive working relationships with clients and internal stakeholders.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

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