Reports to:

Customer Services Team Leader

Job Purpose

An opportunity is available to join the CPL Thailand team, based in our new office. Reporting to the Customer Services Team Leader, the CS Coordinator will provide excellent customer service within the Thaialnd Division by effective order management in collaboration with CPL Production Units. In addition, they will ensure that customer requirements are properly recorded and are met by working closely with various other departments like Sales, Sales Co-ordination, Logistics, and Production.

Tasks and Responsibilities

Communication

Display excellent communication skills, both orally and in written format in emails
Handle customer enquiries via telephone & email
Be thorough and clear in all communication
Provide excellent customer service

General Duties

Ensure customer requirements are properly recorded in our internal systems and met
Manage order entry
Raise and manage customer complaints throughout the whole resolution process
Manage and carry out any other duties as assigned
Promote CPL's values and best practices
Solve problems through investigation and research and shows judgement in decision making

Order Management

Process local customer orders
Liase between the customer and the local customer service team and logistics for deliveries and orders
Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
Distribute order confirmation and any other documentation relating to orders as per the customers' requirements and CPL's quality standards
Liaise with CPL's Accounting Dept. when needed

Conduct

Adhere to CPL policies and procedures
Support other members of your team

Skills and Attributes Required

Qualification / Experience

Must have at least 5 years' experience in Customer Service
Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX

Skills and Knowledge

The ideal candidate will:

Be self-motivated with positive attitude
Be customer-oriented
Able to work independently and as team player
Willing to work on continuous improvement personally and within the customer service team
Pay attention to detail
Be thorough and clear in their communication
Have good time management with the ability to meet deadlines
Be an effective problem solver
Be able to multitask, even when under pressure
Have exceptional organization skills

Attributes

Must display and demponstrate attitudes in line with Company Values

CPL Aromas jobs

Customer Service Coordinator

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