Principle Responsibilities

Accountable for Digital requirements activities for Credit / Debit card related projects under Agile methodology
Acting as a Business Analyst and work with Digital Product Owner (DPO) & Card Product Owner (BPO) to go through design thinking process and generate high level business requirements & customer journey mapping assisted by Customer / Market research
Drive business & UIUX requirements grooming with Card Product & other project stakeholders and seek for management feedback
Creation of business epics and user stories with robust acceptance criteria in committed timescales – seeking endorsement / clearance from project stakeholders and risk stewards as required
Ensuring digital deliverables meet DPO & BPO requirements and are fit for purpose to release to customers by supporting in-sprint testing, pre-release UAT and live test
Responsible for in-depth impact analysis and technical feasibility study of customer journeys to support Front-end & Back-end solution design
Review user journey design & copies prepared by UIUX team with project stakeholders
Facilitating the collaboration with specialists across disciplines such as DPO, BPO, Scrum Master, UIUX Designer, Tech Lead, Engineering, and Quality assurance
Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate
Work closely with Card Product, Marketing and Digital Commercialization team for external & internal customer communication plan upon new product / major system enhancement launch

Qualifications

Strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk
At least 2 years’ experience of supporting requirements management activities to support the delivery of digital transformation across the bank
Solid understanding of digital Credit / Debit card acquisition, servicing & rewards management journeys is highly preferred
Strong communication skills, in both written and verbal, to escalate blocker / critical risk & issues, if needed
Excellent understanding of Design thinking, customer centric design, Agile project methodology / framework and best practices
Able to balance risks / efforts and benefits and optimize cost effectiveness and customer experience
Have “Think out of the box” & “Can do” mindset – think how to remove blockers to achieve the goal instead of identifying the current limitations/constraints to achieve the goal
Willing to move from comfort zone and embrace new technology & challenges
Experience of relevant tools such as JIRA, Confluence and be comfortable to use Microsoft Teams for day-to-day communications within the POD team
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external stakeholders with conflicting priorities

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Digital Business Analyst

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