Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

Job Description

The Brand Representative associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

[職位介紹]

我們期望性格開朗、有時尚觸覺和樂於助人的品牌代表。他/她們透過與顧客親切真誠的對話，在店內營造和諧溫暖的購物體驗，以確保顧客至上的理念。通過在店舖裡為顧客展現關懷、自信和積極互動的一面，能夠成功帶來最優質的顧客服務，順利為公司帶來營業額。

What you will do

1.Make Customers #1

Creates an excellent customer service

Greets all customers in store with friendly, positive tone and body language

2. Uphold Our Culture

Upholds our Culture and Values, brand purpose, and show respect during every interaction with associates and customers

Ensures our stores are welcoming, inclusive and diverse

3. Know Our Product Inside & Out

Comfortably share our seasonal products, make recommendations by outfitting the customers to help add to their purchase

Explains the value behind items by sharing with customers the quality details,fit and fabric that differentiate our product

4. Be Accurate and Efficient

Accurately perform all cashwrap and fitting room functions while maintaining positive engagement with customers

[你將會勝任]

1. 顧客至上

提供優質顧客服務。

使用積極正面的語調和身體語言與每一位顧客友好地打招呼。

2. 宣揚品牌文化

每次與同事或顧客交流時，堅持品牌的文化與價值，以及品牌宗旨。

確保我們的店鋪環境是友好的，包容且多元化的。

3. 充份了解我們的產品

能自如地與顧客介紹當季服裝系列，推薦產品，協助顧客配搭以增加他們的購買量。

透過向顧客介紹我們產品不同的質量細節、尺寸和物料，來解釋產品背後的價值。

4. 具備高效率的工作表現

確保收銀處及試身室的流程運作順暢無誤，與顧客積極地交流，同時為他們帶來優質的購物體驗。

Why Us

We provide you an access to various mental health resources: Associates Assistant Program, headspace, CARORRT and associate resource group…etc
A Global Team of People Who'll Celebrate you for Being YOU
Our culture is inclusive, warm and authentic
We value individual differences
We inspire, support and encourage you to be the best they can
We provide you an Always Forward journey
We believe Diversity and Inclusion are the keys to the company’s success
We put the customer at the center of everything we do

Qualifications

What it Takes

Helpful Outgoing Stylish

[職位要求]

性格開朗風格時尚 • 善於溝通

Additional Information

What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Merchandise Discount across our brands
Leadership Training and Development
Opportunities for Career Advancement

The starting rate for this position is HK$70.00 per hour (i.e., the recruiting pay range for this position is HK$70.00 - HK$70.00 per hour). The starting rate and range may be modified in the future.

[薪酬及福利]

公司旗下品牌员工折扣
內部晋升机会
培训和指导

此职位起薪为每小时港币70.00元（即此职位的招聘薪酬范围为每小时港币70.00元至70.00元）。起薪及范围未来可能会有所调整。

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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