Manager, Credit Control, APAC

Flexport • Full Time • Hong Kong Island, Hong Kong, China • 2d ago

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes from emerging brands to Fortune 500s use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

You will own credit and collections for Flexport across Asia Pacific and be the partner to APAC leadership and every country leader on customer risk. You will take Flexport’s global credit framework and adapt it to APAC, tailoring policy, terms and limits to each market’s practices and making sure the business applies them consistently. You will also run collections for the region, keeping receivables current and cash coming in. As Flexport expands across APAC, you will extend this framework to new countries, supported by the automation and risk tools developed by our US Corporate Credit team.

If you want to protect Flexport’s capital while helping the business win more trade in Asia, you belong here.

Scope:

Regional Ownership: Manage Flexport’s credit and collections function across Asia Pacific, covering every market where we operate.
Expansion Support: Support Flexport’s growth across the region, rolling out credit for new countries, entities and products as they launch.
Policy Localization: Adapt Flexport’s global credit policy and processes to APAC markets, adding country-specific rules where local practice requires it.
Function Building: Scale a robust credit function in the region, from decisioning and monitoring to collections and reporting.

You Will:

Localize Credit Policy: Apply Flexport’s global credit framework to each APAC country and adapt it to local legal, regulatory, tax, currency and payment practices
Partner with APAC Leadership: Serve as the credit partner to APAC leadership and each country leader. Align credit strategy with commercial goals, present portfolio risk, and make clear, timely calls on high-impact requests.
Own the APAC Portfolio: Monitor exposure, aging and concentration, and spot emerging risk early so issues are handled before accounts go past due.
Lead Regional Collections: Own collections across APAC, from dunning strategy and past-due follow-up to payment plans, dispute resolution and escalation to external agencies or legal partners. Work with country teams to keep DSO and past-due balances within target.
Adopt US-Built Automation: Work with the US Corporate Credit and Credit Science teams to deploy credit scoring, monitoring and workflow tools in APAC. Define local requirements and drive adoption with country teams.
Apply Freight Forwarding Practice: Bring proven methods for managing credit with shippers, consignees, overseas agents and carriers, including duties, outlays, freight collect and cargo-release controls.
Manage External Partners: Own relationships with local credit bureaus, credit insurers, banks and collection or legal partners across the region.
Report and Govern: Deliver regular APAC portfolio reviews to regional and global Finance leadership, and keep the region compliant with policy and ready for audit.

You Should Have:

Hard Skills

10+ years of experience in commercial credit and collections, with at least 5 years leading credit and collections across multiple APAC countries.
Industry: Freight forwarding, logistics or shipping credit experience strongly preferred.
Policy Implementation: Proven record of rolling out and adapting credit policy across several jurisdictions.
Collections: Track record of running collections and reducing past-due balances and DSO.
Regional Knowledge: Working knowledge of credit, collections and enforcement practices across APAC markets.
Financial Judgment: Sound financial statement analysis and judgment on complex or high-exposure accounts. Comfortable making decisions from data and automated tools; coding not required.
Languages: Fluent English. Mandarin or Cantonese preferred; other APAC languages a plus.
Education: Bachelor’s degree in Finance, Accounting or Business (required). MBA, CPA or credit certification are a plus.

Soft Skills

Executive Presence: Able to influence senior commercial leaders and country managers, and to say no when the risk isn’t right.
Cross-Cultural Leadership: Builds trust with teams across very different markets and business cultures.
Ownership: Takes full accountability for the region with little direction.
Communication: A clear, persuasive communicator, both written and verbal, at every level of the organization.
Flexibility: Willing to travel across APAC and work across US and EU time zones.
Collaboration: A team player who makes cross-functional partners better.

Why Flexport:

You’ll join a credit team that operates with the agility of a startup and the data advantage of a global logistics leader. You’ll lead credit and collections for one of Flexport’s most important regions, building on an established global framework and automation already built for you to deploy, with direct access to APAC and global Finance leadership. If that’s the kind of impact you’re after, let’s talk.

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and Hong Kong Personal Data (Privacy) Ordinance (PDPO) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Commitment to Equal Opportunity

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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