General Manager, Sales & Marketing
About the Role
As General Manager, Sales & Marketing within DKSH's Healthcare Business Unit in Hong Kong, you will define and drive the overall commercial strategy for medical portfolios, delivering sustainable revenue growth and long-term business value. This role leads a broad team across direct and indirect reports, shaping market strategy and building the partnerships that strengthen DKSH's competitive presence in the healthcare sector.
What You Will Deliver
- Define the overall commercial strategy for medical portfolios and lead the development and execution of comprehensive short- and long-term sales and marketing plans that deliver sustainable revenue growth
- Provide strategic leadership in planning, managing, and optimizing departmental budgets and resources to ensure operational efficiency and alignment with annual business plans
- Allocate business portfolios and territories, establish performance targets and Key Performance Indicators (KPIs), and put in place rigorous monitoring systems that drive team accountability and commercial outcomes
- Lead market-driven adjustments to sales plans by leveraging insights on evolving market dynamics, customer behavior, and industry trends
- Oversee strategic sales activities for key accounts, ensuring effective penetration, retention, and growth within priority segments
- Direct pricing strategy, discount structures, and contract negotiations with key customers, balancing competitiveness with margin and profitability objectives
- Strengthen long-term strategic partnerships with major customers and stakeholders to support business expansion and enhance customer loyalty
- Anticipate competitor go-to-market strategies and proactively position the business to sustain competitive advantage
- Drive new and enhanced product solutions that address evolving customer needs, supported by robust pipeline management and forecasting to ensure clear visibility into performance and market opportunities
- Establish customer issue resolution frameworks that ensure timely, effective, and customer-centric closure of escalations
- Partner closely with cross-functional leaders including Marketing, Medical Affairs, Regulatory Affairs, Supply Chain, and Finance to anticipate customer requirements and unlock cross-portfolio business opportunities
- Foster internal alignment and collaboration to ensure integrated go-to-market strategies and seamless execution across the organization
- Champion a culture of continuous improvement across sales processes, customer engagement models, and commercial execution to enhance customer satisfaction and exceed sales targets
- Build, lead, and inspire high-performing teams through coaching, mentoring, and structured development plans, fostering a culture of accountability, empowerment, and innovation
- Identify, develop, and retain key talent to ensure strong leadership succession and sustained organizational capability
- Administrative duties and coordination tasks as required
What You Bring
- Degree or professional qualification in a Science or Medical-related discipline
- Minimum 10 years of experience in a sales and marketing role
- Minimum five years of experience in a senior managerial capacity
- Sound knowledge and understanding of the healthcare industry, market dynamics, competitor landscape, and customer needs
- Excellent communication and negotiation skills, with fluency in English and Chinese, both written and spoken
- Comfortable leading through ambiguity and uncertainty, with the ability to manage organizationally complex and culturally diverse teams
- Committed to diversity, equity, and inclusion (DEI) and to accounting for the present and future needs of employees and communities
- Skilled in managing organizational complexity, driving continual improvement, and implementing commercial projects with measurable impact
- Proactive in anticipating and championing digital and technology solutions that enhance commercial performance
- Dedicated to developing the next generation of leaders and cultivating strong talent pipelines within the organization
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales and Marketing.
