Manager (IT Service Delivery)

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Lead 24/7 IT Support Services for Critical Cargo Operations.
Drive End-User Technology Strategy and Roadmap.
Manage Service Delivery Teams, Vendors and SLA Performance.

Role

We are looking for an enthusiastic and hands-on IT Service Delivery Manager to deliver effective and satisfactory IT services for office users and 24/7 warehouse operations in accordance with the ITIL framework and the use of ITSM system.

Key Duties

Leadership, projects & end-user computing roadmap:

Lead and manage in-house support team and out-sourced service provider to deliver reliable 24/7 deskside service.
Derive practical end-user computing roadmap for desktops, laptops, mobile devices and software.
Continuously lead the evaluation, selection, and implementation of end-user computing solutions.
Follow company procurement procedures on solution sourcing, obtaining quotations, solution evaluation and preparing procurement documents.
Plan and manage IT service delivery annual budget.

24/7 IT service delivery operations:

Oversee user support services, including VIP support and IMAC activities for new hires, leavers and office relocations.
End-user IT hardware setup, configuration, troubleshooting and replacement.
Deploy build images and software to end user devices such as desktops, laptops, tablets and mobile handheld devices.
Ensure critical printing service is robust with satisfactory performance and quality.
Troubleshoot & timely fix issues on end-user devices and software.
Manage end-user computing incidents and contingency response.
Manage lifecycle of end-user devices and software via the use of Asset Management system.
Monitor service performance and ensure all agreed SLAs are met.

Stakeholder collaboration:

Partner closely with different departments and IT teams such as infrastructure, applications, security and other cross-functional teams to ensure seamless delivery.
Engage with business stakeholders to understand requirements, translate them into technical solutions and delivery roadmap and ensure quality delivery.

Requirements

Degree in Computer Science, Information Technology or other related disciplines.
8+ years of proven IT service desk or service delivery experience, preferably in companies with critical 24/7 operations.
ITIL certification and prior ITSM implementation and operational experience highly preferred.
Strong supervisory, vendor management and stakeholder management skills.
Self-motivated with a strong continuous improvement mindset, demonstrating the ability to drive service excellence, enhance operational efficiency and balance operational details with strategic objectives.
Candidates with less experience will be considered for the position of Assistant Manager – IT Service Delivery.

We offer 5-Day work week with a competitive and comprehensive remuneration package including Chinese New Year bonus, managerial bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre and free shuttle bus.

Interested parties please apply with full resume detailing experience, qualifications and expected salary by post, by e-mail or click Apply Now.

By post: Human Resources, 6/F, North Office Block, SuperTerminal 1, Hong Kong International Airport, HK

By e-mail: jobs@hactl.com

Please quote the above reference in your application. To know more about our company, please visit our website https://careers.hactl.com/.

Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment. The data of unsuccessful applicants will be destroyed within six months.

Similar Jobs

Solution Architect

Airport Authority • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Information Technology Full Time

TOGAF certification is preferred Exposure to multiple, diverse technologies and processing environment Agile Architecture / DevOps is an advantage Responsibilities: Bridge communications between IT and business to ensure...

2d ago

Apply

Quality Assurance Analyst

IT Channel (Asia) Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Information Technology Full Time

Quality Assurance Analyst Insurance Industry Lantau/Airport Area with travelling allowance Job Description IT Channel is a local Solutions Integrator company founded in 2003 providing and delivering sophisticate technolo...

2d ago

Apply

IT Specialist (Windows Infrastructure)

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Information Technology Full Time

Professional Growth and Development Guarantee 13th month pay & discretionary bonus Free Shuttle and Transport Subsidy Key Duties Provide support and maintenance for infrastructure systems, including cloud and on-prem...

2d ago

Apply

Assistant Manager - Internal Audit (IT)

Aviation Security Company Limited • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 40,000 - HK$ 50,000 / month • 3d ago

Information Technology Full Time

Job Responsibilities:- Manage multi-disciplinary audits independently with focus on IT governance, IT general and application controls, cybersecurity, IT infrastructure security, and other related areas; Appraise and adv...

3d ago

Apply

Systems Analyst, Cybersecurity

Airport Authority • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Information Technology Full Time

Cybersecurity Projects including solution design, procurement process Security posture for maximizing protection for endpoints and network Security reviews evaluations and risk assessments This is a fixed-term contract p...

3d ago

Apply

Cybersecurity Risk & Governance Manager

Hong Kong Aircraft Engineering Company Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 4d ago

Information Technology Full Time

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely...

4d ago

Apply

Data Analytics Manager

Hong Kong Aircraft Engineering Company Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 4d ago

Information Technology Full Time

4d ago

Apply

System Support Engineer (DC operation experience, Overnight shift is required, 7x24)

Automated Systems (HK) Ltd • Full Time • Chek Lap Kok, Hong Kong, HK • 4d ago

Information Technology Full Time

Provide daily Data Centre operational support Control room monitoring Overnight shift is required, 7x24 Job Responsibilities: Provide daily Data Centre and control room operational support, including system health check,...

4d ago

Apply

Data Platform Manager

Hong Kong Aircraft Engineering Company Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 4d ago

Information Technology Full Time

4d ago

Apply

Technician / Assistant Technician 技術人員 / 助理技術人員

VL Automation Ltd • Full Time • Chek Lap Kok, Hong Kong, HK • 4d ago

Information Technology Full Time Logistics / Transportation Engineering

工作地點 – 香港國際機場電氣、電機、樓宇管理系統輪班工作負責維護資料採集與監控系統 (SCADA) 的日常運作資料採集與監控設備的維修及安裝為系統升級工作提供支援工作地點 – 香港國際機場 (或按需要於不同地點工作) 為人盡責, 好...

4d ago

Apply