Project Manager – New Customer Onboarding & Implementation

SML (Hong Kong) Limited • Full Time • Kwun Tong, Hong Kong, HK • 1d ago

About the role

The Project Manager is responsible for leading and coordinating the end-to-end onboarding and implementation of new customers following successful sales closure. The role ensures all cross-functional activities are planned, tracked, and executed according to the agreed timeline, enabling a smooth and successful customer go-live. The Project Manager acts as the central coordinator and project owner, driving progress, facilitating communication, managing risks, and ensuring accountability across all functions.

Key responsibilities

Develop and maintain detailed project plans, timelines, and milestones using project management tools (e.g., Gantt Charts)
Establish project governance structure, meeting cadence, and reporting mechanisms
Monitor project progress and proactively identify risks, issues, and bottlenecks
Coordinate cross-functional project meetings and drive timely resolution of open actions
Define project scope and implementation requirements based on customer commitments
Obtain and manage customer go-live schedules in alignment with Sales and Customer Service teams
Coordinate product rollout plans by product category, production location, and implementation phase
Ensure production volume allocation and manufacturing site readiness are aligned with business requirements
Coordinate vendor onboarding and vendor master setup with Customer Service and Finance
Lead project status reviews during implementation and customer launch periods

About you

Bachelor's Degree in Business Administration, Supply Chain, Engineering, Operations Management, Information Systems, or related disciplines
5+ years of experience in Project Management, Customer Implementation, Operations, Supply Chain, Manufacturing, or related fields
Experience coordinating cross-functional projects in a manufacturing or supply chain environment
Project Planning & Scheduling
Stakeholder Management
Cross-Functional Leadership
Risk Management
Problem Solving & Decision Making
Communication & Presentation Skills
Customer-Focused Mindset
ERP Systems Knowledge (D365 preferred)

We offer competitive remuneration package and fringe benefit including 5-day work, double pay, discretionary bonus and medical insurance to the right candidates. Interested parties please do not hesitate to send your full resume with your current salary, expected salary and available date.

Welcome to visit our website at www.sml.com

All information provided will be treated in strict confidence and used solely for recruitment purpose. Only shortlisted candidates will be invited for interview. The Company will retain the applications for a maximum period of 6 months and may refer suitable candidates to other vacancy within the Group.

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