Receptionist , Macau Customer Service Centre

Manulife • Full Time • Hong Kong, China • 1m ago

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Serve as the first point of contact for customers, agents, and visitors, delivering professional and courteous reception services.
Manage customer registration, queue ticket issuance, and customer flow to ensure efficient front-line operations.
Guide customers to the appropriate service counters and assist with service navigation within the Customer Service Centre.
Sign for packages, maintain visitor records, and manage reception-related documentation.
Support administrative and operational activities of the Customer Service Centre as required.
Escalate customer complaints or complex service issues to the appropriate team members when required.
Perform other duties as assigned.

Required Qualifications:

Minimum 1 year of experience in customer service ,insurance, or related customer-facing roles.
Customer service oriented with strong interpersonal and communication skills.
Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
Strong time management and organizational skills.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Able to work independently as well as collaboratively within a team environment.
Fluent in Cantonese and Mandarin; basic English communication skills preferred.

Preferred Qualifications:

Experience working in an insurance or corporate customer service environment.
Experience managing reception operations, customer queues, or appointment scheduling.
Knowledge of customer service best practices and service excellence standards.
Professional appearance, positive attitude, and ability to work independently and collaboratively.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Similar Jobs

Guest Relations Representative客務關係代表 (Admission Department)

Union Hospital • Full Time • Hong Kong, Hong Kong • HK$ 22,000 / month • 2d ago

Executive / Personal Assistant / Customer Service Full Time

Salary starting from HK$22,000 Duties: Handle admission booking and registration Answer public enquiries Requirements: DSE or above, fresh graduates are welcome Basic Chinese & English typing skills Good command of...

2d ago

Apply

Treasures Customer Service Ambassador, Consumer Banking Group

DBS Bank • Full Time • Hong Kong Island, Hong Kong, China • 3d ago

Executive / Personal Assistant / Customer Service Full Time

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a f...

3d ago

Apply

收銀處助理

Yata 一田百貨 • Full Time • Hong Kong, Hong Kong • HK$ 65 - HK$ 75 / hour • 3d ago

Executive / Personal Assistant / Customer Service Full Time

合約期合約期為10月尾至11月中,視乎分店工作安排 (可在星期五至日工作優先考慮) ◆工作地點：沙田、大埔、新蒲崗、屯門、荃灣、旺角、觀塘、西環、將軍澳、元朗、葵芳、北角、白石角、天水圍、西沙 ◆工作時間：每天6-9小時或面議入職要...

3d ago

Apply

Customer Service Assistant

Zung Fu • Full Time • Hong Kong, Kowloon, China • 4d ago

Executive / Personal Assistant / Customer Service Full Time

Description & Requirements Job Description - To be responsible for the facilitation of sales activities, help to link customers to Sales Consultant and initiate first point of contact with customers through greetings...

4d ago

Apply

Officer / Assistant Officer (Marketing and Social Media Content) - School of Business and Management

Hong Kong University of Science and Technology (HKUST) • Full Time • Hong Kong Island, Hong Kong, China • 4d ago

Executive / Personal Assistant / Customer Service Full Time

Department: Office of the Dean of Business and Management Job Posting Details The China Strategy team at HKUST Business School is seeking a motivated, creative and platform-savvy professional to join our team. The succes...

4d ago

Apply

Senior Facilities Officer (Customer Service & Smart-Space Management)

JLL • Full Time • Hong Kong Island, Hong Kong, China • 1w ago

Executive / Personal Assistant / Customer Service Full Time

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiri...

1w ago

Apply

見習顧客服務組長

Asia Airfreight Terminal 亞洲空運中心有限公司 • Full Time • Hong Kong, Hong Kong • from HK$ 17,300 / month • 1w ago

Executive / Personal Assistant / Customer Service Full Time

月入可達HK$17,300或以上特點： • 全面專業空運知識課程及在職培訓 • 其他領袖能力訓練課程 • 特設獎學金、助學金、教育資助發展個人潛能及資歷架構(QF)之認証要求： • 大專程度或資歷架構第四級認可學歷(QF Level 4) • 中、英讀寫能力...

1w ago

Apply

Telemarketing Executive

Chubb • Full Time • Hong Kong Island, Hong Kong, China • 1w ago

Executive / Personal Assistant / Customer Service Full Time

• Responsible for promoting general insurance products. Qualifications • Form 5 graduated and have IIQE paper 1 & 2 license in selling general insurance products. • 1 to 2 years’ telemarketing experience pr...

1w ago

Apply

Customer Service Business Process Specialist

Binance • Full Time • Remote (Hong Kong, China) • 1w ago

Executive / Personal Assistant / Customer Service Full Time Customer Service

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading...

1w ago

Apply

Analyst, Service Ambassador (Receptionist), Private Banking & Treasures Private Client

DBS Bank • Full Time • Hong Kong, China • 1w ago

Executive / Personal Assistant / Customer Service Full Time Private Banking Customer Service

Business Function DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investmen...

1w ago

Apply