Customer Account Operations Executive

STARTEAM GLOBAL • Full Time • Kowloon, Kowloon, Hong Kong S.A.R. • 3d ago

Job Responsibilities

• Manage end-to-end order management operations and activities for assigned customers, including order processing, documentation, ERP data accuracy, monitor and follow-up order status to ensure complete delivery on time.

• Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards.

• Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries.

• Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement.

• Keep tracking item lifecycle from NPI to MP and business award. Track inventory (including consignment stock), supplier performance, and KPIs to identify risks and improvement opportunities.

• Proactively manage supplier capacities, monitor supplier fill-rates and stock levels.

• Follow up payment status with customer on regular base, work with Sales team to settle overdue payment to support smooth supply chain operations.

• Support Sales and Business Development activities, including customer meetings and Sales team coordination.Job Requirements

Competencies & Skills:

• Able to work in a fast-paced office environment and handle tasks under deadlines.

• Well organized, detail oriented, superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.

• Strong analytical and problem-solving, communication and interpersonal skills.

• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.

• Familiar with the different Shipping Methods and Incoterms.

• Ability to work independently and in a team with a pro-active, self-motivated, diligent and responsible manner.

• Ability to effectively work with colleagues from different departments and cultures.

• Good command in spoken and written English and local language, another foreign language will be a plus.

Education & Work Experience:

• Commercial vocational training or diploma in Business or related field.

• Minimum 2 years of work experience in customer service, order processing for international customers (B2B experience is a plus).

Data collected will be treated in strict confidence and used for recruitment purpose only.Why us?

About us

With over 35 years of expertise, STARTEAM GLOBAL is an established PCB manufacturer serving the automotive, industrial, telecommunications, energy, consumer, and medical sectors worldwide.

Our production sites in China, Italy, and Thailand, along with offices in Germany, China, Hong Kong SAR, Italy, and the UK, give us a global footprint to deliver fast, customer-focused solutions — from prototypes to mass production.

We build reliable connections — not only in our products but also within our teams and partnerships. As members of the United Nations Global Compact and EcoVadis-rated for sustainability, we are committed to responsible manufacturing and ethical business practices.

As a proud equal opportunity employer, we celebrate diversity and believe the strongest teams are built on honesty, determination, responsibility, and teamwork.

Join STARTEAM GLOBAL and build a career where your expertise drives innovation, your values shape culture, and your growth is supported every step of the way.

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