Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Role Overview
The Expert Sales Manager will lead the execution of Haleon’s Expert Sales agenda for OTC and Wellness categories across Hong Kong and Macau. The role is responsible for driving healthcare professional engagement, strengthening expert recommendation, and delivering sustainable commercial outcomes across priority brands and channels.
This position acts as a critical bridge between brand strategy, field execution, distributor operations, and healthcare professional engagement. The successful candidate will combine strong commercial acumen, scientific credibility, customer engagement capability, and operational discipline to deliver sales performance, strengthen HCP trust, and ensure compliant execution of all Expert-related activities.
Key Responsibilities
- Develop and execute territory plans to promote Haleon OTC and Wellness products to healthcare professionals across Hong Kong and Macau, aligned with brand priorities and business objectives.
- Drive and optimise the Expert programme activation in Hong Kong, strengthening HCP engagement, expert recommendation, and commercial conversion.
- Deliver high-quality scientific and commercial engagement with HCP customers through face-to-face, remote, digital, educational, and event-based channels.
- Achieve agreed sales and performance indicators, including sell-in, sell-out, pricing, customer engagement quality, and month-end stock management.
- Manage the Expert forecasting cycle, gross-to-net tracking, AP/AR coordination, incentive calculation, reporting, and related commercial administration.
- Lead tender preparation, implementation, follow-up, and coordination with relevant internal stakeholders, distributors, and institutional customers.
- Maintain accurate customer records, HCP profiles, documentation, and operational controls required by local regulations and Haleon SOPs.
- Partner with Marketing, Medical, Commercial, Finance, Supply Chain, Regulatory, Compliance, distributors, and field teams to ensure seamless execution of Expert initiatives.
- Support exhibitions, symposiums, CME activities, and other HCP engagement platforms to accelerate campaign implementation and deliver business priorities.
- Ensure all sales, promotional, tender, customer engagement, and distributor activities are executed in full compliance with applicable regulations, codes of practice, and Haleon governance requirements.
Required Qualifications
- Bachelor’s degree in science, Life Sciences, or a related discipline.
- Bachelor of Pharmacy preferred; MBA is a plus.
- Strong scientific understanding and the ability to communicate complex product, category, and clinical concepts clearly to healthcare professionals.
- Solid understanding of the Hong Kong and Macau healthcare environment, ethical channel dynamics, HCP engagement practices, HA tendering and UMAO or Food labelling regulations.
Required Experience
- Minimum 6–8 years of relevant ethical sales, key account, or HCP engagement experience in a multinational pharmaceutical, consumer healthcare, or healthcare-related organisation.
- Prior experience in OTC, Wellness, ethical channel sales, HCP engagement, hospital, private clinic, government, tender, or distributor management is highly preferred.
- At least 3–4 years of managerial, supervisory, or cross-functional leadership experience is preferred.
- Proven track record of delivering sales performance, improving customer engagement, managing complex stakeholders, and executing compliant commercial programmes.
Key Capabilities and Competencies:
- Strong commercial acumen with the ability to translate brand priorities into practical sales execution and measurable business outcomes.
- Excellent HCP engagement capability, combining scientific credibility, consultative selling skills, and customer-centric communication.
- High execution discipline, with strong planning, prioritisation, resilience, and commitment to delivering high-quality results.
- Sound judgement and analytical mindset, using evidence to balance pace, business impact, compliance, and operational risk.
- Strong stakeholder management and collaboration skills, with the ability to build trusted relationships internally and externally.
- High standards of integrity, accountability, people leadership, and professionalism in a multinational pharmaceutical environment.
Job Posting End Date
2026-09-24
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
