PCGS Customer Service Representative

Collectors • Full Time • Hong Kong Island, Hong Kong, China • 5d ago

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

What You’ll Do

Answer all inbound customer inquiries by phone, email, chat, and in-person visits promptly and professionally
Meet face-to-face with (potential) Collectors Club members during office visits, events, and trade shows to provide personalized service
Support customers with submission-related questions, account updates, service information, and general PCGS processes
Maintain accurate records of all customer interactions and follow-up actions
Escalate complex cases when needed
Partner with sales and operations team to improve customer journey
Identify potential high-value Collectors Club members and refer them to Business Development team for key account development opportunities

Who You Are

2+ years customer service experience preferred
Customer-focused, organized, and professional
Comfortable in fast-paced environment
Interest in the collectibles, auction, or grading industries

Language Skills

Fluent in English, Cantonese, and Mandarin is required. Additional Asian language skills are a strong plus.

Compensation

Compensation for this position is competitive and will be determined based on experience, qualifications, location, and overall skillset.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.

Similar Jobs

Customer Service Advisor (Japanese Speaking)

Collinson Group • Full Time • Hong Kong Island, Hong Kong, China • 5d ago

Executive / Personal Assistant / Customer Service Full Time Customer Service

Recruiter for this role: Yammy Fong We are offering...... 15 to 18 days Annual Leave Full Paid Leave (16 weeks Maternity / 14 days Paternity) Discretionary Bonus Free Priority Pass Membership (unlimited Airport Lounge ac...

5d ago

Apply

Senior Customer Service Executive 4 1

hktservice • Full Time • Hong Kong Island, Hong Kong, China • 5d ago

Executive / Personal Assistant / Customer Service Full Time Customer Service

主要職責: 通過多種渠道(電話、電子郵件、實時聊天）以及時的方式解答一般查詢和投訴，提升客戶的整體滿意度為電子平台及手機APP用戶提供協助及指導遵守所有監控和服務規定，確保熱線運作順暢職位要求: 中五或以上程度歡迎應屆畢業生...

5d ago

Apply

Customer Service Operations Manager

RedotPay • Full Time • Hong Kong, Hong Kong Island, China • 1w ago

Executive / Personal Assistant / Customer Service Full Time Management Customer Service

About RedotPay RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and s...

1w ago

Apply

Customer Service Executive

JLL • Full Time • Hong Kong Island, Hong Kong, China • 1m ago

Executive / Personal Assistant / Customer Service Full Time

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiri...

1m ago

Apply

Customer Service Executive 5

hktservice • Full Time • Hong Kong Island, Hong Kong, China • 1m ago

Executive / Personal Assistant / Customer Service Full Time

1m ago

Apply

Customer Service Executive

hktservice • Full Time • Hong Kong Island, Hong Kong, China • 1m ago

Executive / Personal Assistant / Customer Service Full Time

職責：有效處理及跟進強積金／積金易相關查詢與投訴協助客戶使用自助服務機或流動裝置，開立及管理積金易平台帳戶熟悉使用手機應用程式及電腦系統查閱資料按公司指引及監管要求提供合規、優質的客戶服務維持及協調服務中心人流，...

1m ago

Apply

Part-time Customer Service Executive

hktservice • Part Time • Hong Kong Island, Hong Kong, China • 2m ago

Executive / Personal Assistant / Customer Service Part Time

兼職電話專業客服– 彈性上班時間 - 美孚職務 • 透過電話解答客戶查詢 • 問卷調查工作地點：美孚可選擇的工作時間：星期一至五，上午9時至晚上9時 (時間任擇) 每星期工作可選擇2-3天，每天工作6-8小時職位要求中五或香港中學文憑考試...

2m ago

Apply

HR Manager, Lifecycle Time & Attendance - APAC

Remote • Full Time • Remote (Hong Kong Island, Hong Kong, China) • 1d ago

Human Resources / Office Administration Full Time

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams...

1d ago

Apply

Marketing Executive

hktservice • Full Time • Hong Kong Island, Hong Kong, China • 2d ago

Public Relations / Marketing / Media Full Time

Key Responsibilities Assist in financial & business case analysis, data collection, and interpretation to support business decision-making. Prepare regular reports, dashboards, and presentations using tools such as E...

2d ago

Apply

Director of Sales

Marriott • Full Time • Hong Kong Island, Hong Kong, China • 2d ago

Sales / Business Development Full Time Management Sales Executive

JOB SUMMARY Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves...

2d ago

Apply