CUSTOMER SERVICE MANAGER

Savills Property Management Limited • Full Time • Tung Chung, Hong Kong, HK • 1w ago

Job Responsibilities

Assist the Property Manager in overseeing the day-to-day operations of the Retail Development in Tung Chung
Assist in Rental and Management fee collection, including issuing notices, following up with tenants, and coordinating with Owner to ensure timely payments
Supervise the frontline staff and enforce in-house rules to ensure high standards of customer and security services
Handle tenant and customer enquiries and complaints promptly, professionally, and in a customer-oriented manner
Periodically review and enhance emergency response procedures to ensure readiness and compliance
Coordinate with internal and external parties on property-related matters, including but not limited to cleaning & securities services, repairs & renovations, scheduling, monitoring and follow-up of maintenance activities, etc…
Serve as the primary point of contact for internal parties, service vendors, suppliers, tenants and government authorities on property and security management matters
Manage emergency incidents and prepare incident reports for the Property Manager
Conduct regular site patrols to identify areas for improvement and ensure smooth building operations
Participate in ad hoc projects and tasks assigned by the superior.

Job Requirements

Diploma holder or above, preferably in Property Management, Real Estate or related disciplines
5 years or above supervisory experience in property management industry, experience in Retail is preferred
Holder of Security Personnel Permit and QAS certificate
Strong coordination, communication, and problem-solving skills
Good command of both spoken and written English and Chinese
Proficient in MS Office applications and Chinese Word Processing

We offer attractive remuneration and excellent prospects for the right candidate. Please apply in writing with full resume and salary expected to:

Human Resources Director
Savills Property Management Limited
Suites 805-13, 8/F, 1111 King's Road, Taikoo Shing, Hong Kong
http://savills.com

PMC Licence: C-297623
EA Co. Licence: C-002955

Applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only.

Applicants not hearing from us within 2 months from the date of application submitted may consider their application unsuccessful.

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