Business Transformation Manager - Hang Seng Bank (HK) Mongkok, Kowloon, Hong Kong

Hang Seng Bank • Full Time • Mong Kok, Hong Kong, HK • 3d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

RBW Transformation and Business Architect

Retail Banking & Wealth (RBW) Transformation and Business Architect is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value. Key responsibilities cover the below areas:

Translating business strategy into action by framing business challenges into clear objectives and applying architectural principles to design practical solutions
Driving broad, multi-disciplinary and front to back transformations across lending, wealth, insurance, payment and transaction banking, data, propositions, omni-channel and regulatory initiatives
Shaping recommendation through root cause analysis, customer journey mapping, design thinking and pros and cons analysis of how something being built
Delivering initiatives according to roadmap, key performance indicators (KPI) and objectives and key results (OKR). Continually refining and optimizing design and delivery, and driving ongoing improvement alongside product owner and risk stewards
Transforming the ways of working and sharing best practices across all value streams, to optimize outcome, cost and speed of delivery
Establishing proper governance, roles and responsibilities, resolving blockers / risk and issues and tracking costs and benefits to enable funding and decision prioritization
Providing the blueprint and framework that guide HASE RBW towards the target future state architecture, ensuring initiatives are consistently designed and aligned to capability direction
Should you join RBW Transformation and Business Architect, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic projects for RBW.We are currently seeking high caliber professional to join our department as Business Transformation Manager under Retail Banking & Wealth (RBW) - Transformation & Business Architect team.

Principal responsibilities

Perform Programme Management Office (PMO) function to govern the end-to-end RBW strategy & transformation programmes/initiatives delivery, from investment case development to funding allocation, delivery risks and controls monitoring, and portfolio delivery governance
Host Programme Steering Committee Meeting and prepare meeting materials
Track and analyze cost utilization and benefits realization
Provide clear and concise updates to senior management on complex topics, followed by solid recommendations
Assist RBW to drive the development of business and transformation strategies in achieving the Group’s and Bank’s business goals
Provide internal consultancy to identify opportunities in transformation and process streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
Orchestrate onshore and offshore parties to deliver as a single team

Requirements

University graduate in Business Administration or related discipline
Seasoned financial services professional with at least 8 years' experience in banking, preferably with PMO, business management, strategy development, process transformation / consultancy experience
Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion
Agile knowledge and adoption experience an advantage
Experience of managing project team from different business stakeholders and support teams at different levels
Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities
Acute sense of business direction and thorough knowledge of RBW business to make good judgment in cross-RBW transformation initiatives
Keep abreast of market developments and business trends to explore new business opportunities
Excellent leadership, communication, influencing, planning and organizing skills
Proficiency in both spoken and written English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Ability to work under stress and short turnaround time
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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