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Senior Registered Nurse (Paediatric Ward)

Gleneagles Hospital Hong Kong • Full Time • Wong Chuk Hang, Hong Kong, HK • 1d ago

Job Descriptions

1. Daily Operations & Case Management

Support the efficient, safe, and effective delivery of ward based clinical services to ensure optimal patient outcomes.
Maintain up to date clinical knowledge through continuous learning to support evidence based nursing practice.
Comply with hospital policies, infection control standards, and occupational health and safety guidelines.
Execute staff deployment in accordance with Duty Manager arrangements and provide operational support when required.
Provide assistance to other clinical teams and departments to ensure coordination of care and service continuity.

2. Customer Service & Stakeholder Engagement

Manage and resolve immediate patient, relative, or service related concerns in a professional, empathetic, and courteous manner.
Deliver patient and family education to promote understanding of care plans, treatment processes, and discharge instructions.
Uphold high service standards to support a positive patient experience and departmental quality objectives.

3. Patient, Relative, and Doctor Satisfaction (NPS)

Support departmental initiatives aimed at improving patient, relative, and doctor satisfaction and overall NPS performance.
Participate in service recovery efforts by ensuring timely follow up and resolution of concerns.
Contribute to a patient centred ward environment that prioritizes safety, compassion, dignity, and efficiency.

4. Supervision & Staff Development

Provide leadership, supervision, and guidance to junior nursing staff, including day-to-day performance monitoring and competency support.
Identify learning needs and performance gaps, providing coaching, mentoring, or escalation as appropriate.
Promote a positive, collaborative, and supportive working environment within the ward.

5. Clinical Excellence & Documentation

Ensure accurate, complete, and timely clinical documentation in compliance with professional and legal requirements, maintaining strict patient confidentiality.
Promote adherence to clinical standards, patient safety principles, and risk management practices.
Participate in quality improvement activities to enhance clinical outcomes and ward performance.

6. Communication & Collaboration

Facilitate effective communication with doctors, allied health professionals, patients, relatives, and hospital departments.
Work closely with the Nurse Manager or Ward Manager on operational, administrative, and quality related activities.
Support interdisciplinary teamwork to enhance continuity of care and service integration.

7. Other Duties

Perform any other duties as assigned to support ward and hospital operations.

Requirements

Holder of a valid Registered Nurse Practicing Certificate (Part 1) issued by the Nursing Council of Hong Kong.
Preferably a degree holder in Nursing.
Minimum of 5 years of post qualification clinical nursing experience, with at least 3 years in a Duty In charge or senior nursing role.
Possession of relevant post registration specialty qualifications is preferred.
Demonstrated experience in general ward inpatient nursing, care coordination, and supervision of junior staff.
Basic Life Support (BLS) certification with bi yearly recertification is required.
Advanced Cardiac Life Support (ACLS) certification is required or preferred for wards managing high risk or critical patients, as applicable.
Strong clinical competence and technical nursing skills appropriate to inpatient care settings.
Good working knowledge of hospital policies, clinical guidelines, infection control, and current nursing practices.
Strong communication, interpersonal, coaching, and mentoring skills, with the ability to lead by example.
Fluent in spoken and written English and Chinese; Cantonese proficiency is highly desirable.

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!

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