- Maintaining and troubleshooting all IT systems across our restaurants
- Install, configure, maintain, and troubleshoot POS systems, computers, tablets
- Working Location: Wan Chai
About Us
At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.
Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchants, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.
Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.
Company Website: www.leadingnation.com
About the Role:
As our IT Support, you will be the key person responsible for maintaining and troubleshooting all IT systems across our restaurants. You will provide on-site support at various shop locations, ensuring minimal downtime so our operations and guest experiences remain seamless.
Key Responsibilities:
- Provide on-site IT support at multiple restaurant outlets across Hong Kong (regular outside work / field visits required).
- Install, configure, maintain, and troubleshoot POS systems, computers, tablets, printers, network devices, and other restaurant technology.
- Handle hardware and software issues, including Wi-Fi networks, servers, CCTV, and communication systems.
- Perform routine system checks, updates, backups, and preventive maintenance.
- Support new restaurant openings and renovations (IT setup and configuration).
- Manage inventory of IT equipment and accessories.
- Respond promptly to IT incidents and provide emergency support when needed.
- Liaise with external vendors and service providers for complex issues.
- Document technical procedures and maintain accurate records.
Qualifications:
- Minimum 3–5 years of hands-on IT support experience, preferably in F&B, retail, or hospitality industry.
- Strong knowledge of Windows OS, networking (LAN/Wi-Fi), POS systems, and basic server administration.
- Experience with hardware installation, troubleshooting, and peripheral devices.
- Ability to work independently and travel between different shop locations.
- Good problem-solving skills and customer-service mindset.
- Good command of English and Cantonese (Mandarin is an advantage).
We offer attractive remuneration package including 5-day work week, performance/discretionary bonus, medical, etc to the right candidate. Salary will be commensurate with qualifications and experiences.
Interested parties please send your full resume including present & expected salary and date of available to "HR & Admin. Manager" by clicking Apply Now below.
All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes.
