Lounge Host

Cathay Pacific Airways Ltd • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Engage & deliver excellent customer service for customers
HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage is an advantage
Travel Benefit, 5-day work, Medical Benefits

Reports to: Lounge Supervisor

As a Lounge Host, you will be at the forefront of delivering a warm, efficient and premium lounge experience for our customers.

You will ensure smooth lounge entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.

With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Key Responsibilities

Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impression
Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services
Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience
Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests
Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers
Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation
Conduct regular checks of the lounge environment and support quality control activities to uphold service standards
Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively
Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations
Operate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

Right to work in Hong Kong
Minimum age of 18
High school graduate or above
At least 1 year of customer service experience, preferably in a hospitality or premium service environment
Strong interpersonal and communication skills with a service‑oriented mindset
Good command of spoken and written English, with Cantonese and Putonghua as an advantage
Genuine enthusiasm for customer service with a proactive and customer‑focused approach
Positive attitude with attention to detail, strong teamwork skills and ability to work under pressure
Willingness to represent the Company professionally through appropriate grooming, attire and conduct
As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Similar Jobs

機場地勤人員大量招聘

Adecco • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Travel / Tourism Full Time

環球航空服務公司能接受機場輪班工作安排有客戶服務經驗優先我們的客戶是環球航空服務公司，現誠聘機場地勤服務員協助公司發展及協助推動業務發展及提升營運效率。 📌工作職責： • 於值機櫃檯、航班資訊櫃位、抵港／轉機／行李提領...

3d ago

Apply

Baggage Services Officer 行李服務主任

Cathay Pacific Airways Ltd • Full Time • Chek Lap Kok, Hong Kong, HK • 2w ago

Travel / Tourism Full Time

為旅客提供優質無縫的行李體驗歡迎應届畢業生申請 5天工作, 可享有機票折扣優惠, 醫療及保險保障工作滙報至: 行李服務主管香港國際機場行李服務團隊在機場運作中扮演重要角色。我們的行李服務主任在服務中發揮關鍵作用，以確保旅客...

2w ago

Apply

主管(行李車服務部) Supervisor (Trolley Service Department)

Express International Development Limited • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 22,850 - HK$ 25,000 / month • 2w ago

Travel / Tourism Full Time

職責核對出勤紀錄及整理更表分配工作，調配工具及裝備簡單電腦文書處理需體力勞動(室內及戶外崗位) 執行由直屬上司指派的其他工作等等入職要求需體力勞動、刻苦、勤奮及有責任心學習能力強、細心及主動熱誠具備團隊合作精神、良...

2w ago

Apply

行李車服務員 Trolley Assistant

Express International Development Limited • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 17,500 - HK$ 19,999 / month • 2w ago

Travel / Tourism Full Time

職責 • 負責收集機場島範圍內之行李車 • 使用電動推拉機將行李車推回客運大樓內之行李車停泊點 • 執行由直屬上司指派的其他工作等等入職要求 • 工作簡單，需體力勞動、刻苦、勤奮及有責任心 • 學習能力強、細心及主動熱...

2w ago

Apply

Lounge Bartender 貴賓室調酒師 (Airport, Speak Cantonese and English)

HR Plus (Talent) Limited • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 24,000 - HK$ 35,000 / month • 2w ago

Travel / Tourism Full Time

Work at a renowned airline brand and company. Comprehensive training & career growth. Competitive staff benefits including air ticket purchase discount and ALs. About Our Client: Our client, a renowned international...

2w ago

Apply

Assistant Manager - Customer Services

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Logistics / Transportation Full Time Customer Service

Lead cross-functional coordination to support customer growth and loyalty. Work in a collaborative environment with career growth opportunities. Enjoy great benefits including bonuses and family medical coverage. Key Dut...

3d ago

Apply

高級機械操作員 (19類駕駛執照) Senior Equipment Operator (Driving License Class 19)

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Logistics / Transportation Full Time Logistics Transportation

持19類香港駕駛執照，兩年實際駕駛經驗五天輪班工作享有雙糧及酌情花紅職責操作停機坪機械 (拖頭車、電動輸送帶車、客梯車、上層及下層裝卸機等) 及協助裝卸貨物需戶外工作入職要求小六或以上程度持有效香港駕駛執照19類，良好駕...

3d ago

Apply

Ramp Coordination Specialist

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Logistics / Transportation Full Time Logistics Transportation

Supervise on-the-ground aircraft operations Be the key communicator with airline and ground personnel Guaranteed double pay with discretionary bonus Key Duties Supervise ramp and flight operations, including aircraft loa...

3d ago

Apply