Job Responsibilities:
- Set the strategic direction for Octopus Card operations and self-served channel operations, including defining roadmaps, key milestones and implementation priorities, evaluating business cases, and serving as the subject matter expert on card products and services
- Lead and manage projects and new initiatives relating to Octopus card products, service delivery and self-served channels, ensuring timely execution and effective stakeholder coordination
- Manage and negotiate with internal and external stakeholders, including but not limited to the Government, major transport service providers, external partners, and internal business and support teams, to achieve optimal outcomes in service quality, timelines, costs and compliance
- Prepare management reporting materials, MIS reports and updates on projects, business cases and strategic roadmaps for senior management
- Lead teams to ensure service delivery aligns with established quality standards, service commitments and KPIs. Encourage teams to propose improvement initiatives to achieve growth in all areas
- Oversee daily operations relating to card production, service delivery and channel management, and ensure issues are addressed in a timely and effective manner
- Lead and develop teams, managing performance, motivating staff, arranging necessary training, and fostering a customer-centric and growth culture
- Facilitate O2O customer experiences and improve operational efficiency, while challenging existing practices and identifying improvement opportunities;
- Collaborate with technical teams, business teams and external partners to refine systems, workflows and channel capabilities for greater efficiency and customer satisfaction. Prepare comprehensive user requirements, test strategies, and UAT plans for new and enhanced systems and operational initiatives
- Develop and maintain operating procedures and controls in line with the Company’s standards, regulatory requirements and industry best practices
- Ensure compliance with the Company’s policies and relevant regulatory requirements, including but not limited to those issued by the HKMA
- Address audit findings and implement committed management actions in a timely manner
- Prepare and manage the budget for the team and monitor expenditure against approved plans
- Undertake any other ad hoc assignments as directed by his/ her manager
Job Requirements:
- Bachelor’s degree in Business Administration, Operations Management, Finance, Information Systems, or other related disciplines
- At least 12 years’ work experience in payment industry or quality /process improvement. Experience gained in financial institution or large corporate is preferrable
- Strong background in credit/ debit card and/ or payment business/ technologies
- Good knowledge of risk and compliance, in particular guidelines from the HKMA
- Strong interpersonal, presentation, negotiation and project management skills
- Independent, proactive and result-oriented
- Versatile, highly adaptive in fast-moving and dynamic working environment
- Excellent spoken and written in English and Chinese
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now
Visit our web site: http://www.octopus.com.hk/
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex,national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.
