Title: Manager, Retail Training & Development, Hong Kong & Macau
Location: Hong Kong
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Role Purpose
The Manager, Retail Training & Development, Hong Kong & Macau, plays a pivotal role in advancing retail performance, customer experience and people capability in Hong Kong & Macau market, while contributing to broader Greater China business and retail talent priorities.
This role translates brand, market and business strategies into impactful learning and development initiatives, enabling retail teams and leaders to perform at their best in a dynamic luxury retail environment. Balancing strategic influence with hands-on execution, the role designs and delivers training, coaches in the field, and partners closely with Retail, HR and cross-functional teams to drive adoption and measurable impact. This position reports to the Director, Retail Training & Development, Greater China.
The successful individual will leverage their proficiency in Retail Training & Development to...
Build Retail & Customer Experience Capability
- Design, localize and deliver product, selling and customer experience learning that translates brand and market strategy into practical, store-ready behaviors.
- Drive capability building that supports sales growth and customer experience across Hong Kong & Macau stores.
- Partner with Retail leadership to enable key business initiatives, e.g. brand campaigns, customer experience programs and new store openings, etc., ensuring people and capability readiness.
- Conduct regular store visits, field coaching and on-floor engagement to embed learning, elevate execution standards and strengthen the customer experience.
- Identify training needs through data, feedback and observation, and build practical solutions for all retail levels.
Drive Retail Team & Leadership Development
- Develop store teams and retail leaders through coaching, facilitation and structured capability programs.
- Support retail leadership and talent pipelines in partnership with HR by designing and delivering tailored development programs and learning journeys.
- Continuously evolve learning approaches to improve relevance, engagement and adoption in a fast-changing retail landscape.
Lead Learning Projects, Operations & Execution
- Deliver and localize learning in agile, practical formats that fit retail operations (classroom, in-store, on-the-job, digital and toolkits), and maintain accurate training records and resources.
- Measure learning effectiveness and follow up on actions continuously to improve and maximize business and people outcomes.
- Own translation and adaptation of global learning materials to ensure accuracy, brand voice and local market relevance.
- Administer and enhance the learning platform to improve engagement and learner experience.
- Coordinate with internal stakeholders and external partners to ensure smooth and professional execution of learning initiatives and events.
- Manage the training budget and spend tracking.
The accomplished individual will possess/demonstrate the following...
Qualifications, Experiences & Skills
- Bachelor’s degree in Human Resources, Education, Business Management, or a related discipline.
- Minimum 5 years of experience in retail training and development; experience in luxury, fashion or cosmetics is strongly preferred. Less experienced candidates may be considered at Assistant Manager level.
- Demonstrated capability in training needs analysis, facilitation, field coaching, customer service and career development programs.
- Fluent in spoken and written English and Chinese (Cantonese and Mandarin).
- Proficient in Microsoft Office (PowerPoint, Excel) and Chinese word processing; comfortable working with digital learning platforms.
- Professional training certifications, e.g. coaching, facilitation, instructional design, etc., are an advantage.
Mindset & Key Attributes
- Thrives in a fast-paced and dynamic retail environment; stays agile and action-oriented.
- Collaborative, with strong interpersonal and communication skills; able to partner and engage credibly and professionally across teams, functions and stores.
- Able to work independently with minimal supervision; demonstrates strong time management and project ownership.
- Resilient under pressure, with the ability to prioritize and drive practical solutions.
- Curious and creative, combining business acumen with a people‑first mindset.
- Flexible to work occasional weekends/extended hours and travel across markets as business requires.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
