Private Bank - Client Lifecycle Management (CLM) Specialist, AVP/Associate

Banking / Finance • Full Time • Hong Kong, HK • 5h ago

Position Overview

Details of the Division and Team:

The Client Lifecycle Management (CLM) Specialist plays a critical role in supporting the Private Bank’s Front Office by providing expert guidance on Source of Wealth (SoW), Anti-Money Laundering (AML), Know Your Client (KYC), and client documentation matters. This role partners closely with Relationship Managers, Client Advisors, and key control functions to ensure timely, high-quality onboarding and ongoing client due diligence in line with regulatory and internal standards.

The incumbent will act as a trusted advisor on complex client structures, oversee end-to-end account opening and periodic review processes, and contribute to continuous process improvements. The role also supports ongoing remediation and SoW uplift initiatives across the existing client portfolio

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Competitive Salary and non-contributory pension
20 days annual leave plus generous number of public holidays
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives
The opportunity to support a wide ranging CSR program plus take volunteering leave days

Your key responsibilities:

CLM specialist Lead and manage end-to-end client onboarding, account opening, and ongoing periodic review processes for Private Banking clients, ensuring adherence to AML, KYC, and regulatory requirements.
Perform Maker and / or Checker roles across the client lifecycle, including approval authority for Low and Medium risk cases in accordance with internal governance standards.
Exercise independent judgement and effective challenge as a Checker, ensuring strong risk discipline and regulatory compliance across all approved cases.
Support Front Office and CLM colleagues through guidance and coaching documentation standards, and approval quality.
Act as a subject matter expert on complex client structures, providing guidance and solutions to Client Advisors and Front Office teams.
Review, assess, and validate the completeness, accuracy, and quality of KYC documentation and client files.
Serve as a key sparring partner to Client Advisors and Accountable Client Owners (ACOs) on AML/KYC-related matters.
Advise Front Office on legal documentation requirements during onboarding and periodic reviews.
Participate in client meetings where required to address documentation, SoW, or KYC-related queries.
Establish and coordinate case management teams (e.g. RM, CLM, AFC, DCRO, COO) based on case complexity.
Request and manage name pre-screening, sanctions screening, and other preventative financial crime checks as applicable.
Partner closely with the Anti-Financial Crime (AFC) team to obtain approvals, guidance, and support investigations, including transaction monitoring and sanctions screening.
Monitor case progress, manage timelines, escalate issues proactively, and ensure service level agreements (SLAs) are consistently met.
Provide weekly management information (MI) and status updates to Relationship Managers and Market Heads.
Take ownership of quality and timeliness across all SoW and KYC submissions.
Actively contribute to process streamlining, system enhancements, and ongoing remediation initiatives, including the SoW uplift exercise.

Your skills and experience:

Degree majoring in Banking, Accountancy or Business Administration
Knowledgeable and experienced in Source of Wealth, Know-Your-Client, Anti-Money Laundering regulations and regulatory environment, operations, account documentation, risk management, experience in banking or financial industry for at least 5 years for AVP level/2 years for Associate level
Individuals from banking industry specifically in Wealth Management and Private Bank
CAMS AML certification is preferable
Mature, strong analytical and problem solving ability, detail-oriented and willing to challenge the status-quo
Excellent interpersonal skills and the ability to manage relationships with all levels
Strong customer relationship, communication and presentation skills
Strong client focus and ability to partner with various internal groups
A strong sense of ownership, responsibility and sense of urgency
Flexible and able to work in a fast-paced environment to effectively meet deadlines; ability to recognize the need to escalate issues for rapid resolution
Strong process and project management experience
Effective communicator
Fluency in English and Cantonese

How we’ll support you:

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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