- Direct access to senior decision-makers (CFO / COO level)
- Strategic & Commercial Role
About Our Client
The company is a well-established organization within the Technology & Telecoms industry, known for its innovative solutions and customer-centric approach. Operating as a large organization, it provides a collaborative and professional environment for its employees.Our client is a global financial technology and services provider that supports investment managers, financial institutions, and asset owners with outsourced solutions across the full investment lifecycle. With a strong presence in major financial hubs, they specialize in delivering fund administration, operational support, and technology-driven services, particularly within the alternative investment space such as hedge funds and private equity.
They are known for combining scale, expertise, and innovative platforms, helping clients streamline operations, reduce risk, and focus on core investment activities.
Job Description
As a Client Relation Manager, your main responsibilities will include:
- Own and proactively manage a portfolio of key institutional client relationships, ensuring high levels of satisfaction and retention
- Ensure all services delivered meet or exceed agreed service level expectations
- Build and maintain strong relationships with senior stakeholders (e.g., CFOs, COOs)
- Lead client review meetings, provide updates, and address performance or operational issues
- Collect and analyze client feedback and MIS data to identify trends and drive service improvements
- Develop and implement account plans, aligning services with client needs and business objectives
- Identify and pursue cross-selling and revenue growth opportunities within the existing client base
- Collaborate closely with internal teams
- Support sales and marketing initiatives through client insights and relationship management
- Stay up to date with industry trends, particularly in alternative investments (hedge funds, private equity, asset management)
- Handle client escalations professionally and provide effective resolutions
- Travel occasionally as required to support client engagement
The Successful Applicant
A successful Client Relation Manager should have:
- Proven expertise in client relationship management within the Technology & Telecoms industry.
- Proven track record in managing institutional client relationships and engaging with senior stakeholders (e.g., CFO, COO)
- Strong communication and interpersonal skills to build lasting client partnerships.
- Ability to identify business opportunities and deliver value-driven solutions.
- Experience working in a sales or account management role, preferably in a large organization.
- Proficiency in analyzing client needs and translating them into actionable strategies.
- Fluency in English, with additional language skills being an advantage.
What's on Offer
- Competitive annual salary
- Opportunities for professional growth and career development within a large organization.
- Chance to work with industry leaders in the Technology & Telecoms sector.
If you are passionate about client relations and are ready to make an impact in a thriving industry, apply now to join this exciting opportunity in Hong Kong
