SAINT LAURENT Retail Operations and Performance Manager, HKMOTW

Accounting / Audit • Full Time • Hong Kong, HK • 2h ago

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

ROLE

This position is based in Saint Laurent Hong Kong office, directly reporting to the Hong Kong, Macau and Taiwan General Manager. Responsible for elevating the retail performance and store operations across the Hong Kong, Macau and Taiwan networks. This role acts as a business partner to the Retail Leaders, providing data-driven insights, best-practice tools, and targeted coaching to optimize KPIs, elevate retail standards, and drive consistent excellence in store operations.

MISSION

Business Performance

Partner with Retail Head to design and implement action plans that improve productivity, conversion, cross-selling, and clienteling results
Formulate monthly/annual sales forecasts, set appropriate targets to facilitate the planning and optimization of P&L
Monitor and report on store performance trends versus budget and forecast, providing actionable insights to store management teams
Monitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plans as needed
Analyze conversion rates, customer appointments, traffic, and other productivity metrics to pinpoint growth opportunities and performance gaps
Partner with corporate function teams to develop monthly initiatives and long-term action plans aimed at improving sales, conversion, and overall store performance
Maintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issues
Prepare monthly business reviews and implement action plans to achieve sales targets

Operational Excellence

Collaborate with HQ Retail Excellence team to identify areas for operational improvements and identify action plans to ensure consistency and excellence across retail stores
Monitor store performance metrics and implement corrective actions to drive improvements in sales, customer satisfaction, and operational efficiency
Manage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.
Evaluate market opportunities and actively support project management of new store opening/ relocation/renovation
Work in close relation with different departments to ensure store staff follow corporate standards, policies and procedures
Lead and coordinate retail performance projects (e.g., clienteling programs, KPI contests, service refresh initiatives) for both Hong Kong and Macau
Support new store openings, client events, and strategic retail activations with operational excellence

Cross-Functional Collaboration

Partner with Training team and Retail Head to design and deliver targeted training programs for sales teams and Store Directors, focusing on client engagement, product knowledge, and selling skills
Partner closely with Merchandising team to align product strategies with market needs, providing feedback on assortment opportunities based on in-store insights and client preferences
Work with Visual Merchandising team to ensure store presentations maximize commercial impact and reflect local market dynamics while staying true to brand guidelines
Liaise with the CRM team to aid in the design, analysis and implementation of client programs and projects across the region
Act as the bridge between store teams and support functions, ensuring performance feedback flows both ways and initiatives are executed effectively

PROFILE

Degree holder in Business or related discipline
Minimum 8 years of experience in retail function, solid experience in fashion retail is preferred
Demonstrated strong commercial awareness and adapt to a fast-paced environment
Clear and persuasive communicator with the ability to influence and collaborate across different functions and levels
Analytical and problem-solving mindset, ability to translate insights to solutions
Able to champion new tools and ideas from concept through implementation
Capable of driving projects independently and taking initiative to improve processes
Proficiency in Microsoft Excel, PowerPoint and Power BI
Familiarity with AI-driven analytics tools or innovative retail technologies is a plus
Excellent command of English, Cantonese and Mandarin

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2026-05-04

Schedule

Full time

Organization

Yves Saint Laurent (HK)

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