Sales Back Office Specialist (Order Processing)

Banking / Finance • Full Time • Hong Kong, HK • 10h ago

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 28 years.

We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 500 top level experts, all of them regular people with their own talents and hobbies.

Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.

Your Role:

As Sales Back Office Specialist you will deliver operational excellence in managing order processing and sales back office tasks. You are responsible for incoming sales orders from receipt through delivery. You handle (complex) requests, liaise with internal departments and train your stakeholders.

You will be part of an international team of Sales Back Office Specialists and Managers. The Back Office Specialist has experience in managing a successful Back Office function with a primary focus in order validation, supporting distributors/sales teams and stakeholder management.

Main responsibilities:

• Place orders and non-standard orders in ERP systems.

• Check blocked orders in ERP system.

• Order Data Control (monthly verification of correctness of placed orders).

• Process returns and ensure credits requests are processed.

• Liaise with 3PL- ensure shipments are dispatched in time.

• Ensure compliance or orders and acquire approvals based on internal rules.

• First line support for Quote related questions in Quoting Tool (non-technical).

• Check correctness of Quotes.

• Process promotions in Promo Tool.

• Process and control NFR (not for resale) requests in NFR Tool.

• Liaise with internal departments (Contracts, Pricing, Accounting, Legal, Supply Chain etc).

• Liaise with sales teams and sales management if there are any issues with order processing.

• Processing orders accurately with SLA targets.

• Ensure the correct processing of Sales Orders where discount, approvals or special requirements are required under business agreed levels of authority.

• Deal with customer queries and complaints, liaising directly with the customer and acting as an interface between the customer and Kaspersky.

• Provide on-demand training for Kaspersky partners and sales.

• Provide backup support to peers while they are on vacation.

• Support any other duties determined by the Company.

Qualification requirements:

• Possess a bachelor’s degree.

• 3+ years of experience with Sales Order Processing/Sales Order Management or a customer service position preferably in the IT/Software industry.

• Good hands-on experience with MS Office, especially Excel.

• The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others.

• Good understanding of best practices and business processes.

• Must be able to work on own initiative.

• Able to work with deadlines.

• Ability to prioritize work effectively to meet deadlines.

• Able to work under pressure (month/quarter end).

• Have a positive attitude and adaptability to change.

• Dealing with emails efficiently, prioritizing issues and forwarding enquiries to the relevant colleague or department.

• Delivering first class support to external partners ensuring the partner has a satisfactory customer experience.

• Strong communication skills with the ability to build effective relationships.

• Process driven with an eye for detail and great problem-solving skills.

• Provide a positive and pro-active support function to the Sales Teams by resolving any order queries.

• Flexibility and a willingness to undertake or assist other Sales Back Office members during sickness and annual leave.

• Professional fluency in English and Mandarin.

• Occasional travelling.