Jobs Search

Baggage Services Officer 行李服務主任 (Salary can be 20k or up, including allowance)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

為旅客提供優質無縫的行李體驗
歡迎應届畢業生申請
5天工作, 可享有機票折扣優惠, 醫療及保險保障

工作滙報至: 行李服務主管

香港國際機場行李服務團隊在機場運作中扮演重要角色。我們的行李服務主任在服務中發揮關鍵作用，以確保旅客的行李問題得到處理，並成為迎接和協助抵港旅客的大使。

**機場行李服務團隊事業發展階梯** 
行李服務主任 III > 行李服務主任 II > 行李服務主管 > 行李服務助理經理 > 當值經理
如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*

主要職責

為旅客提供優質無縫的行李體驗
充當迎接抵港旅客的品牌大使，處理所有與行李相關的查詢
確保所有行李問題都能及時處理，並減少旅客受到干擾
提供方案來解決行李索賠並向旅客提供協助
追蹤及送還遺失/ 錯誤處理的行李給旅客

入職要求

合法於香港受僱
必須年滿18 歳
香港中學會考 /文憑考試或同等學歷
具流利英語和廣東話溝通能力，懂普通話者為佳 
歡迎應届畢業生申請；具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待遇
需要輪班工作（包括通宵更,周末和公眾假期）
良好客戶服務和溝通技巧
由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試

員工福利

成為世界級優質服務品牌的一份子 
擁有業界領先的培訓課程和系統化的職業發展機會
舒適自在的工作環境，多元共融的企業文化 
享有通宵及公眾假期特別工作津貼
醫療保障及彈性福利計劃
彈性退休計劃  
員工及家屬均可享有機票折扣優惠

個人及申請資料

國泰航空致力於推動平等就業機會。申請人所提供的個人資料將嚴格依照本公司的《個人資料收集聲明》作招聘用途。若申請人在八週內未收到進一步通知，可視為此次申請未獲成功。我們保留您的資料記錄時間不會超過收集目的及其他合法相關目的所需的期限。若您的申請未獲成功，我們將把您的詳細資料保留在檔案中，保存期限將延長至處理申請所需的時間，或在您同意的情況下，保存更長時間以配對未來的工作機會。

*受有關條款和細則約束

Reports to: Baggage Services Lead

HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

**Promising and Structured Career Development in the Airport Baggage Services Team**

Baggage Services Officer III > Baggage Services Officer II > Baggage Services Lead > Assistant Manager Baggage Services > Customer Service Manager

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.*

Key Responsibilities

Deliver a seamless baggage experience to our passengers 
Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
Ensure any problems with baggage are dealt with quickly and with minimum disruption possible 
Offer alternative solutions to settle baggage claims and render assistance to all passengers 
Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly

Requirements

Right to work in Hong Kong
Minimum age of 18
HKCEE /HKDSE or equivalent qualification
Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive package
Flexibility to work on shift schedules (including overnight, weekend and public holidays)
Customer service-oriented attitude and good communication skills
As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits

Being part of a world-class service brand to be proud of
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Special allowance(s) is entitled to overnight and public holiday shifts
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

*Terms and Conditions Apply

Similar Jobs

Logistic Officer

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 1d ago

Logistics / Transportation Full Time

Five days work Self-motivated, conscientious Energetic and young work environment Location: Hong Kong Airport Employment Type: Full-Time Working Hours: 5-day workweek including compulsory Saturdays. Sundays and public h...

1d ago

Apply

Material Controller

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Logistics / Transportation Material Schedules Full Time Logistics

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely...

2d ago

Apply

見習主任 (空運 / 物流) Supervisor Trainee (Operations / Logistics Service)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Logistics / Transportation Full Time

Supervisor Trainee Programme Fast-track career path Engage in well-structure training programme 見習主任培訓計劃計劃重點空運或物流部門進行12個月在職培訓，涵蓋前線運作及管理職能參與行業認可培訓課程及透過師徒指導，培養...

3d ago

Apply

Warehouse Operator

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Logistics / Transportation Full Time

Warehouse 13 months pay | Discretionary Bonus up to 18 days annual leave Main Duties Provide support in managing the warehouse and ensure the services in receiving and dispatching of aircraft maintenance parts are in acc...

3d ago

Apply

MVAC Engineer

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 24,000 - HK$ 30,000 / month • 5d ago

Logistics / Transportation Full Time

E&M Engineer MVAC Working Location: Hong Kong International Airport Job Responsibilities: Tendering, Project/Maintenance planning, contracting, design and BS installation; Site supervision, coordination and manageme...

5d ago

Apply

航班裝卸員 Cargo Handler (Ramp Services)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 21,500 - HK$ 25,700 / month • 1w ago

Logistics / Transportation Full Time

職責負責戶外搬運工作入職要求能閱讀及書寫流利中文薪酬月入$21,500 - $25,700 ( 加班費另計 ) 工作時間每月工作22天及每天工作10小時（1小時用膳時間除外），需輪班工作福利交通津貼、酌情花紅、年度安全獎金、季度特別出勤獎金...

1w ago

Apply

倉務主管 (空運) Warehouse Supervisor (Air Cargo)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Logistics / Transportation Full Time

帶領團隊執行日常貨站工作五天輪班工作享有雙糧及酌情花紅職責帶領團隊執行日常貨站工作，如交收貨物、裝拆貨板及確保工作環境安全使用貨物處理系統處理與貨站相關文書工作與其他部門協調及合作以確保工作流程得以順利完成協助人...

1w ago

Apply

Senior Engineer (Cargo Handling System)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Logistics / Transportation Full Time

Professional Growth and Development Excellent Benefit and Competitive Remuneration Package Five Days Work Key Duties Responsible for daily maintenance and enhancement of Cargo Handling System (CHS), including provide tec...

1w ago

Apply

貨運文員 Operation Clerk

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 17,300 / month • 1w ago

Logistics / Transportation Full Time

月薪$17,300，輪班制負責空運文件及資料輸入提供多項福利，包括醫療保障及免費穿梭巴士職責於貨倉工作站處理空運文件及輸入資料協助上司編配人手及安排工作入職要求香港中學文憑考試/ 中五程度或同等學歷能準確處理數字能熟練地...

1w ago

Apply

Engineer (Project Services)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Logistics / Transportation Full Time

Key Duties Assist Senior Engineer to supervise in-house renovation and facility improvement projects including but not limited to office fit-outs, toilet refurbishments and canteen renovation. Execute the projects with a...

1w ago

Apply