Head of AI Adoption - Hang Seng Bank (HK)

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 9h ago

Some careers have more impact than others

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Information Technology

In Hang Sang Information Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs.

We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation.

We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace.

We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are currently seeking a high caliber professional to join us as Head of AI Adoption.

Principal responsibilities

Drive the adoption and effective use of AI tools and solutions within the team, uplifting AI literacy, embedding AI into daily workflows, and ensuring clear engagement and governance models.
Engagement Model & Governance: Develop and maintain a clear R&R matrix for AI initiatives, ensuring that roles and responsibilities are well-defined across the team. Facilitate regular stakeholder meetings to align on AI strategy and priorities, fostering collaboration and shared understanding. Ensure compliance with data privacy, security, and ethical standards throughout all AI activities. Additionally, monitor and report on AI adoption KPIs to track progress, identify areas for improvement, and demonstrate the impact of AI initiatives.
Stakeholder Engagement: To drive business leaders, transformation and engineering teams, to identify opportunities and collect user requirement of AI use cases for process improvement.
Reporting and Advocacy: Establish effective reporting mechanisms to communicate progress and outcomes of AI day to day usage to stakeholders, and advocate for necessary resources and funding.
Project and Resource Management: Oversee Project management, funding arrangements and resource management to ensure that projects are adequately supported and aligned with strategic priorities.

Requirements

University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
Significant experience of IT Programme/Project Management.
Experience in managing IT project in a complex environment, preferably on a regional or global scale.
Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control and efficiency changes.
Strong leadership and people management skills and stakeholder management experience
Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
Proficiency in both English and Chinese (Cantonese & Mandarin)

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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