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MIS Officer

Information Technology • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1w ago

Responsibilities:

1. System & Infrastructure Support

Maintain, troubleshoot, and support all IT systems including PMS (e.g. Opera Cloud), POS (e.g. Simphony), TMS, CRM, HRMS.
Monitor and maintain server, cloud, and virtualization infrastructure including VMware vSphere, cloud platforms (e.g., Microsoft 365, Azure), firewalls, switches, and Wi-Fi.
Provide first-line support for desktop systems, printers, IP phones, and mobile devices.

2. User & Operational Support

Handle daily IT support requests from hotel departments (front office, F&B, housekeeping, sales, etc.).
Set up and manage user accounts, access rights, and permissions via Active Directory.
Provide IT orientation and training to new staff when required.

3. Security & Compliance

Enforce cybersecurity policies and ensure endpoint protection (e.g. antivirus, patch updates).
Ensure data backups are running properly (e.g. Veeam, NAS, cloud) and regularly test recovery processes.
Work with vendors and MIS to maintain IT compliance with hotel and data protection standards.

4. Project & Cloud Support

Assist in the deployment and testing of new systems, software, cloud integrations, and hotel technology projects.
Support UAT (User Acceptance Testing) and go-live activities of IT-related systems.
Manage and monitor resources hosted in cloud platforms such as Microsoft 365, Azure, or AWS.
Document IT processes, network diagrams, and system inventories.

5. Guest-Facing Technology

Support IPTV, guest Wi-Fi, digital signage, and other in-room technology.
Respond to guest complaints or inquiries related to internet or business center IT usage.

Requirements:

Education & Experience

Diploma or Degree in Information Technology, Computer Science, or related field.
Minimum 1–2 years of IT support experience, preferably in a hospitality environment.

Skills

Proficient in VMware vSphere/ESXi, virtualization technologies, and basic VM management.
Familiar with Microsoft 365, Azure, or other cloud-based environments.
Solid understanding of Windows Server, Active Directory, networking (TCP/IP, VLAN, DNS/DHCP).
Experience with hotel systems (Opera Cloud, Simphony, PABX, IPTV) is an advantage.
Strong troubleshooting, communication, and customer service skills.
Ability to work independently and as part of a team.

Others

May require working in shifts or after-hours support based on operational needs.
Familiar with data privacy and IT security best practices in hospitality.

Preferred Qualifications

Certifications such as:

VMware VCP, Microsoft Azure Fundamentals, Microsoft 365 Certified,
CCNA, or Microsoft MCP/MCSA.
Experience in supporting Cisco Meraki, Sophos, or Fortinet networks.

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