Senior Service Support Officer - Hang Seng Bank (HK)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Corporate Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Service Support Officer.

Principal responsibilities

Perform system data input and administrative support for credit applications submitted by Relationship Managers (RM).
Ensure accuracy, completeness, and timeliness of credit application data in accordance with internal guidelines and service level agreements (SLAs).
Provide consistent administrative and operational support to Relationship Managers throughout the credit application process.
Assist in monitoring, checking, and gatekeeping credit-related documentation and internal policy requirements.
Liaise with internal teams to follow up on missing information, system issues, or process-related enquiries.
Support implementation of new or updated credit-related and internal policies by assisting in communication and reminders to Relationship Managers.
Proactively identify simple process gaps or data issues and escalate appropriately to enhance operational efficiency.
Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.

Requirements

Diploma or above in Business Administration, Finance, Accounting, or a related discipline.
Proven years of experience in banking, preferably in commercial banking or credit administration.
Strong PC user with good MS Office or Excel skills
Ability to understand and interpret numeric data, maintain focus while working with voluminous data
Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
Detail-oriented with strong accuracy and data checking skills.
Proficiency in both English and Chinese, with fluency in Putonghua preferred
Ability to build rapport with and relate to a wide range of people.
Good communication skills to liaise with internal stakeholders.
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Similar Jobs

Senior Investment Consultant (Cross-boundary)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 23h ago

Banking / Finance Full Time

Retail Distribution – Wealth Sales Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent...

23h ago

Apply

Client Services Trainee - Top US Investment/Private Bank

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • HK$ 30,000 - HK$ 34,999 / month • 1d ago

Banking / Finance Full Time

Our client is a top American Private Bank and they are looking for a Client Services Trainee to join their private wealth management division to handle account opening, KYC documentation and trade executions for Ultra Hi...

1d ago

Apply

Senior Wealth Insights Manager - Hang Seng Bank (HK)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top,...

1d ago

Apply

SVP, Corporate Banking - Hang Seng Bank Limited (HK)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Commercial Banking -...

1d ago

Apply

Single Family Office - Investment Advisor/ Gatekeeper

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

Our client is one of Hong Kong's prominent families, and they are seeking an Investment Advisor / Gatekeeper to provide tailored financial guidance and act as a trusted partner in managing and growing the family's wealth...

1d ago

Apply

Segment Manager (Cross Border Business)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

Job No.: 499507 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Business Development, Strategic Planning, Relationship Management Responsibilities: Execute cro...

1d ago

Apply

KYC - US Investment Banking

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • HK$ 30,000 - HK$ 44,999 / month • 1d ago

Banking / Finance Full Time

We are seeking a CDD/EDD/KYC/AML/Client On boarding professional to join a Top tier US investment banking with dynamic career development. Client Details The organisation is a large financial institution within the Banki...

1d ago

Apply

Manager, Investment Product Governance - Hang Seng Bank (HK)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

1d ago

Apply

Senior Digital Wealth Manager - Hang Seng Bank (HK)

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Banking / Finance Full Time

1d ago

Apply

Treasury & ALM Associate, Foreign Bank, 55k

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • HK$ 45,000 - HK$ 79,999 / month • 2d ago

Banking / Finance Full Time

We are looking for a Treasury and ALM Associate to join a reputable financial services organization in Hong Kong. This role requires a detail-oriented professional with a solid understanding of accounting and finance pri...

2d ago

Apply