Business Strategy Manager (Omni Channel Management)

Executive / Personal Assistant / Customer Service • Full Time • Tai Kok Tsui, Hong Kong, HK • 4d ago

Job No.: 499864
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, Project Management, FinTech

Responsibilities:

Align with the bank’s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
As a change agent to drive Digital Transformation, Omni-Channel Strategy and Fintech Application
Collect and organize channel-related data and generate channel performance reports to support decision-making. Work closely with other departments to ensure data requirements are accurately communicated
Analyze and monitor channel performance based on channel efficiency, customer behavioral or other data and provide channel optimization recommendations based on data analytics
Execute project and management tasks, develop detailed project plans, monitor project progress, manage project stakeholders, ensure effective and high-quality implementation of new/optimized services, and conduct post-evaluation.
Conduct risk assessments and develop standard operating procedures with appropriate control measures to support omnichannel and fintech application optimization initiatives.
Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements, and formulate omni-channel strategy based on customer needs and the latest fintech applications
Supervise and manage team members to deliver desired outcomes as a team for managerial role

Requirements:

Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
More than 5 years of relevant experience in banking industry, at least 1 years' experience at managerial role is preferable
Experience in data analytics, channel management, customer journey design and /or digital transformation is preferable
Be a good team player and self-motivated, with strong analytical mindset
Be able to work independently and withstand pressure
Good command of Chinese and English writing and communication skills
Possesses a certain level of understanding of market knowledge and trends regarding regulatory requirements, industry practices, and risk management concepts, principles, and control structures.
Be sensitive to data and able to extract key insights from large datasets as well as generate analysis reports
Proficient in both spoken English and Chinese (Cantonese and Mandarin)
Familiar with basic computer applications and proficient in data analysis tools e.g. MS Word, Excel, PowerPoint
Candidates with less experience will be considered as Deputy Business Strategy Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/499864/business-strategy-manager-omni-channel-management=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

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