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Assistant Manager, Trade Core Operations

Information Technology • Full Time • Kwun Tong, Hong Kong, HK • 1d ago

Job Description:

Key Responsibilities

Lead and manage the end-to-end system administration for Trade Services, ensuring smooth and efficient operations while continuously identifying and implementing process improvements aimed at maximising the centre's productivity and service quality.
Own the technical leadership of large-scale, multi-year legacy system transformation programmes, collaborating with cross-functional teams to execute complex projects within the evolving banking landscape.
Develop and oversee comprehensive transformation strategies, managing delivery plans, timelines and budgets to meet business objectives and compliance standards effectively.
Execute routine and advanced system administration tasks to support daily operational workflows, ensuring stability, security and performance of trade operations platforms.
Provide expert consultation and operational solutions to internal Trade users and stakeholders of inter-related systems, fostering a collaborative environment to address challenges and enhance system functionalities.
Create, update, and deliver targeted training materials and workshops for end users, ensuring thorough understanding and adoption of new systems or processes.
Develop and maintain detailed documentation of system configurations, operational procedures and transformation activities to support ongoing improvements and knowledge sharing.
Drive a culture of continuous improvement by monitoring key performance indicators, soliciting stakeholder feedback, and adapting strategies to meet dynamic operational demands.
Coordinate with IT, compliance, risk, and business units to ensure alignment of transformation initiatives with regulatory requirements and corporate policies.
Mentor and support team members in developing their technical expertise and operational competencies, fostering a high-performing and engaged team dedicated to trade services excellence.

Job Requirements

University degree or higher qualification, preferably in Finance, Business Administration, Information Technology, or related fields.
At least 5 years of hands-on experience managing digital transformation projects within the Trade Operations domain, demonstrating impactful results and operational enhancements.
Comprehensive understanding of trade finance products, process workflows, regulatory frameworks and accounting principles to effectively translate business needs into technical solutions.
Exceptional analytical and problem-solving skills with a strong operational mindset, capable of navigating complex scenarios and delivering pragmatic solutions.
Proven leadership and people management skills with the ability to motivate, coach and develop teams to achieve and exceed set objectives.
Outstanding stakeholder management capabilities, adept at building strong relationships across multiple business units and external partners to facilitate collaboration.
Ability to operate independently with accountability, as well as thrive within a dynamic team environment, demonstrating flexibility and proactivity.
Excellent communication and interpersonal skills, skilled at conveying technical and operational information clearly to diverse audiences.
Self-driven and highly organised with an aptitude for managing multiple priorities effectively under tight deadlines.
A passion for driving operational improvements and innovation, actively seeking opportunities to enhance trade service processes and technologies.
Willingness and commitment to undertake additional responsibilities and tasks as directed by leadership to support the broader organisational goals.

Role Specific Technical Competencies

Product + Process
Project Management
Manage Change

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

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