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Guest Services Officer / Receptionist

Human Resources / Office Administration • Full Time • Hong Kong, Hong Kong, HK • 1m ago

Front Office & Guest Services
MNC company, vibrant, flexible and caring culture
Good career development

Job Duties:

Administration Duties:

Manage the Centre Assistants to ensure daily coverage of Facilities Services including meal breaks;
Prepare and meet at agreed intervals with the Client to report on team progress, agreed KPIs to ensure optimal client satisfaction;
Collect quotation for various project and works;
Arrange ordering for all relevant equipment, consumables and facilities.

Operational Duties:

Greet all incoming customers and visitors;
Answer incoming telephone calls and handle customer enquiries;
Manage meeting room booking system and schedule the booking requests of the Premises;
Arrange chauffeur service as needed;
Oversee the daily operation of the Premises;
Arrange regular checking of Premises' facilities;
Co-ordinate with cleaning contractor to maintain cleanliness and tidiness of the Premises;
Assist in coordination of event activity, including venue set up and reinstatement;
Report and follow the maintenance issues with Client's facilities management operation team;
Handle emergency incident and prepare incident reports;
Prepare monthly service reports including but not limited to daily incoming call and customer enquiries summary and incident report (if any) to Client for record purpose;
Replenish the stock of standard consumables items in the concierge counter.
Stock items shall include but not limited to stationery, toner and paper as required by Client;
Carry out ad hoc duties as assigned by Client.

Requirements:

At least 3 years working experience in Guest Services Officer or Receptionist
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Attention to detail and ability to maintain accuracy in a fast-paced environment.
Customer service-oriented mindset with a friendly and approachable demeanor.
Proficient in handling phone calls, inquiries, and providing information effectively.
Ability to work well in a team and collaborate with colleagues.
Prior experience in a similar role is preferred.

Place of work and Working time:

Tsim Sha Tsui (Monday to Saturday: 0900-1800/ 1000-1900)

Benefits:

Public Holiday
Medical Benefits
Family Care Leave
Birthday Leave
A fun and lively working environment where you will be valued and developed

We offer competitive remuneration to the right candidates. Please apply with detailed resume and salary expectation to Human Resources Department, Sodexo (Hong Kong) Limited by clicking Apply Now.

*Personal data collected is for recruitment purposes only.

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