Account Manager, Base Maintenance Overseas Customers

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3w ago

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

This role supports the Assistant Commercial Manager to manage customer matters related to commercial and collaborate with Group Commercial to explore and secure new business opportunities. With a drive for results and customer focus, the Commercial Officer will strive to meet the company’s targets in commercial.

What You'll Do

Compile bid/proposal/quote package.
Address enquires to finalize proposal with customer and internal stakeholders and obtain business/group approval where required.
Conduct cost calculation and suggest optimal price ranges to sales (Group Commercial) to negotiate with customer.
Have solid understanding on Group Policy on legal and compliance requirements. Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that can meet legal and compliance requirements and carry out financial and credit risk assessments with the assistance from Finance Department and Group Legal.
Collaborate closely with internal stakeholders to enhance program execution process and performance.
Evaluate and manage warranty performance.
Collaborate closely with operations and production teams to identify barriers of communication and propose enhancement solutions. Build and sustain long-term trusting relationships with operations and production teams to ensure product/service performance at satisfaction level.
Negotiate and achieve mutual understandings and outcomes that can balance expectations and benefits of between customers and the organization.
Regularly monitor and evaluate customer satisfaction to look for areas of improvement.
Act as Account Manager to ensure seamless and effective handling of customer issues.
Analyse data and assist management forecast on business outlook and potential upselling opportunity.
Ensure the initial invoice and all ex-contract charges have been approved by the customer on-site representative prior to the completion of the project and to achieve departmental KPI.
Liaise with the customer for debt collection on regular basis and to achieve departmental KPI.
Collaborate with Group Commercial to understand customer needs, competitors’ service offerings, sales activities and market trends.
Take part in communication between customer and internal stakeholders to meet customer satisfaction and service delivery

What You'll Need

Recognized degree in any disciplines, business / management related is an advantage.
Minimum of 5 years of customer relations / marketing experience, preferably in aviation industry
Excellent interpersonal, communication and presentation skills
Strong prioritizing and organization skills to accomplish assigned tasks within required timeframe
Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage
A good team leader
Customer focus and results driven
Production knowledge in line or base maintenance is an advantage

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 840

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Similar Jobs

Secretary

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

Support senior executives with a wide range of admin and secretarial tasks. Handle multiple duties with accuracy and attention to detail. Enjoy stable work conditions with competitive pay and benefits. Key Duties Organiz...

2w ago

Apply

Executive Secretary

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

Comprehensive secretarial support to Chief Executive Lead a team of administrative staff and company driver Comprehensive remuneration package Key Duties Provide comprehensive secretarial support to Chief Executive. Con...

2w ago

Apply

Commercial Services Officer

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3w ago

Executive / Personal Assistant / Customer Service Full Time

Qualifications: Diploma or equivalent or above At least one (1) year’s relevant working experience in commercial services and contract management or similar commercial activities; experience in airport ramp operation and...

3w ago

Apply

Part-time HR Assistant

Executive / Personal Assistant / Customer Service • Part Time • Chek Lap Kok, Hong Kong, HK • HK$ 80 - HK$ 100 / hour • 1w ago

Executive / Personal Assistant / Customer Service Part Time

Support full recruitment cycle and manpower planning Degree in HR or related disciplines preferred; fresh graduates welcome Strong communication skills in English and Cantonese Responsibilities: Work closely with team le...

1w ago

Apply

Systems Analyst

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 20h ago

Information Technology Full Time

Provide clerical and administration support Medical and Dental Benefits, Year End Bonus Job Responsibilities: Hands-on system development for web-based (H5) applications; Perform requirement analysis and translate busine...

20h ago

Apply

倉務主管 (空運) Warehouse Supervisor (Air Cargo)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Logistics / Transportation Full Time

帶領團隊執行日常貨站工作五天輪班工作享有雙糧及酌情花紅職責帶領團隊執行日常貨站工作，如交收貨物、裝拆貨板及確保工作環境安全使用貨物處理系統處理與貨站相關文書工作與其他部門協調及合作以確保工作流程得以順利完成協助人...

1d ago

Apply

航班裝卸員 Cargo Handler (Ramp Services)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 21,500 - HK$ 25,700 / month • 1d ago

Logistics / Transportation Full Time

職責負責戶外搬運工作入職要求能閱讀及書寫流利中文薪酬月入$21,500 - $25,700 ( 加班費另計 ) 工作時間每月工作22天及每天工作10小時（1小時用膳時間除外），需輪班工作福利交通津貼、酌情花紅、年度安全獎金、季度特別出勤獎金...

1d ago

Apply

Engineer (Cargo Handling System)

Engineering • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Engineering Full Time

Lead engineering work in a dynamic cargo handling environment Hands-on role with automation systems exposure Guarantee 13th month pay & discretionary bonus Key Duties Ensure proper maintenance and routine engineering...

1d ago

Apply

Senior Engineer (Cargo Handling System)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Logistics / Transportation Full Time

Professional Growth and Development Excellent Benefit and Competitive Remuneration Package Five Days Work Key Duties Responsible for daily maintenance and enhancement of Cargo Handling System (CHS), including provide tec...

1d ago

Apply

見習主任 (空運 / 物流) Supervisor Trainee (Operations / Logistics Service)

Logistics / Transportation • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Logistics / Transportation Full Time

Supervisor Trainee Programme Fast-track career path Engage in well-structure training programme 見習主任培訓計劃計劃重點空運或物流部門進行12個月在職培訓，涵蓋前線運作及管理職能參與行業認可培訓課程及透過師徒指導，培養...

1d ago

Apply