Assistant Manager (Teaching & Learning Support)

Information Technology • Full Time • Hung Hom, Hong Kong, HK • 6d ago

INFORMATION TECHNOLOGY SERVICES OFFICE

Assistant Manager (Teaching & Learning Support) (Ref. 260109005-IE)

Duties

The appointee will work in the User Support Services Section and will be required to:

(a) provide consultation and assistance to the Campus Space Committee on AV/IT facilities planning and budgeting related to Central Meeting Rooms and communal space;

(b) conduct technical design and proposal on AV/IT facilities investment for Central Meeting Rooms and campus communal space;

(d) act as project manager and supervise AV/IT support team as well as contractors to implement new and upgrade existing AV/IT facilities, including preparation of technical specifications and participation in procurement processes, tender document preparation, installation, and testing etc.;

(e) prepare and implement training program for first-line support at units to equip them with basic skills in using AV/IT facilities;

(f) manage and maintain the inventory as well as distribution of AV/IT equipment, and set up effective operation procedures to meet user demand efficiently;

(g) solicit feedback from users and formulate improvement actions to improve user experience of AV/IT facilities, and prepare regular reports on operational status, project progress, and user satisfaction;

(h) undertake after-office-hour standby/emergency duties as and when required; and

(i) perform any other duties as assigned by the Director of Office or his delegates.

Qualifications

Applicants should:

(a) have a recognised degree in Computer Science, Information Technology or a related field;

(b) have at least seven years of relevant project management and hands-on experience in audio/visual and IT facilities, technical support and operation management in sizable organisations, preferably with prior exposure in the tertiary education sector;

(d) be familiar with audio/visual equipment signaling standards and control interfaces for operation or management integration;

(e) have knowledge of Extron/Crestron/Q-SYS control programming, Networking and AVoIP design and implementation;

(f) demonstrate strong analytical and problem-solving skills; and

(g) be proficient in both written and spoken English and Chinese.

Conditions of Service

A highly competitive remuneration package will be offered. Initial appointment will be on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/management). The closing date for application is 23 January 2026. The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect. To learn more about the University’s “Statement on Equal Opportunities, Diversity, and Inclusion”, please visit our website at https://www.polyu.edu.hk/hro/equal_opportunities_diversity_and_inclusion/.

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