Assistant Officer, Digital Engagement Operations

Insurance • Full Time • Wong Chuk Hang, Hong Kong, HK • 1w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Manage and process sales opportunities received from various channels, ensuring proper assignment to the distribution teams for follow-up.
Handle inquiries from distribution partners and internal stakeholders promptly and effectively.
Prepare and maintain regular reports to monitor sales opportunity performance across channels, providing insights and actionable recommendations to the manager and stakeholders.
Support the execution of customer-facing campaigns and promotional activities under the guidance of the Team Lead.
Create and analyse campaign tracking reports to assess the effectiveness of marketing initiatives.
Provide administrative support, including sourcing gift rewards, managing inventory, and distributing coupons.
Organize and support onsite events with stakeholders to ensure smooth execution.

Qualifications:

Higher Diploma or above qualification
Fresh graduates with a keen interest in starting a career in the insurance industry are welcome
Previous experience working with insurance agents or in back-office roles is a plus
Proactive, curious, and eager to learn and share ideas
Strong ability to work with data, create reports, and extract meaningful insights
Excellent team player with strong organizational skills and the ability to prioritize and adapt across a diverse workload
Good verbal and written communication skills

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