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Senior Helpdesk Specialist / Assistant Manager

Manufacturing • Full Time • Hong Kong, Hong Kong, HK • 1w ago

Job duties:

(a) Develop and deploy digital workplace and mobility solutions based on the technology roadmap.

(b) Monitor and troubleshoot digital workplace environments, implementing improvements as needed.

(d) Lead Microsoft 365 roadmap development and manage services like Teams, Exchange Online, and Intune.

(e) Facilitate virtual meetings, webinars, and collaborative events.

(f) Collaborate with IT infrastructure teams and stakeholders for seamless integration.

(g) Oversee client computing environments and lifecycle management of desktops, laptops, and mobile devices.

(h) Build and maintain computer imaging, deployment, and patch management processes.

(i) Deploy and migrate Microsoft applications and operating systems.

(j) Support IT Service Management and IT Operations processes using ITIL best practices.

(k) Manage IT operations team to ensure reliable and efficient service delivery.

(l) Coordinate incident response, problem management, and root cause analysis.

(m) Develop operational policies, standards, SOPs, and best practices for IT services.

(n) Perform other duties as assigned by IT management.

Reqruitment:

(a) A recognized diploma preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and

Mathematics in the HKCEE, or equivalent;

(b) At least 5 years of solid hands-on experience in helpdesk support, meeting room support, VIP support (Director grade or above) and data centre operation of which 2 years must be in similar post and in a comparable capacity with supervisory experience while proficiency in the following would be an advantage:

• Local Area Network (LAN) administration.

• Microsoft Windows 11 OS and Office 365 administration

• Office 365 Admin Portal administration (Teams, Copilot Chat, Forms, OneDrive, Power Apps, etc.).

• Virtual PC management and support.

• Mobile device management and support (iOS and Android).

• Endpoint security and control (authorization, protection, hardening, data protection).

• Virtual Meeting and collaboration tools (Zoom, MS Teams) support

• Data center and IT Service Management.

• Hands-on experience with ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management).

• Experience with AI-powered productivity tools (Microsoft Copilot, ChatGPT, Google Gemini).

• Ability to create and optimize AI prompts.

• Experience implementing chatbots or virtual assistants for IT support.

• Mass deployment tasks (Windows OS migration, security patch deployment, client agent deployment).

Professional certification in any of the above areas will be an advantage.

(d) be familiar with the latest workplace technologies such as prompt writing skill, virtualization, and mobile device management;

(e) be familiar with ITIL or similar IT service management frameworks is preferred;

(f) have excellent leadership, organizational, and problem-solving skills;

(g) Good interpersonal, communication, problem solving and analytical skills; and

(h) Good command of written and spoken English and Chinese.

All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and send your CV to [via CTgoodjobs Apply Now]

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