Loan Maintenance Officer

Banking / Finance • Full Time • Kwun Tong, Hong Kong, HK • 3d ago

Job Description:

RESPONSIBILITIES

• Responsible for daily reconciliation that including general ledger accounts and other miscellaneous items.
• Report irregular cases to team manager or through ‘speak up’ procedures.
• Receive requests from different stakeholders and perform loan amendment to the system according to prevailing procedures and guidelines
• Document re-generation and / or retrieval as per customers’ request; internal control; investigation of irregular cases … etc.
• Activate euc to generate relevant business reports and / or forward the system reports to relevant stakeholders at timely manner.
• Conduct document verification including but not limit to signature verification against customers’ specimen kept in the bank record.
• Act as a change agent to support verification test including uat and uvt to new initiatives.
• Prepare the relevant letters to customers, solicitors and stakeholders … etc.

Leadership, People & Community Development

• Be courage of taking up new skills and capable to support multiple products including: mortgage; p. Loan and business banking
• To ensure all daily activities are complied with the bank up-to-date internal control policy, compliance and audit standard
• Associate with team manager, director for best practice sharing during team meetings

Customer Experience

• Complete tasks as per turnaround time that agreed with counter parties. E.g. Borm … etc.

Due diligence management (customer due diligence)

• To identify and report suspicious case
• To report issues that impacting to the daily operation
• To voice out own error or from teammates and assist director to conduct rectify action

Risk management & control

• Compliant to internal and external regulatory requirements at all times, in particular for money laundering prevention procedures & kyc / ccd policy and reporting any suspicious activities to the unit money laundering prevention officer and team manager.
• Work with manager of governance, compliance & business operation risk management for matters related to legal, and compliance.
• Protect customer’s data in view of pdpo is the first priority among the tasks and adopt clean desk guidelines in the own workstations

Project management and process governance

• Be courageous and take the lead to participate the business projects
• Support user acceptance test and user verification test process review and act as change agent during system deployment
• Always seek advice from director if the handling process is not clear

Brand values
• Live by our values: do the right thing; never settle; better together and remain risk aware as a governance function especially for:
• Falsification of documents.
• Improper behaviours involving unwanted physical contact / verbal harassment.
• Staff fraud.
• Taking inappropriate short-cuts e.g. Sharing e-learning answers;
• Lack of alertness re certain risks, e.g. Anti-bribery &corruption risks in granting of unauthorized internships

Regulatory & business conduct
• Display exemplary conduct and live by the group’s values and code of conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across standard chartered bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the group code of conduct.
• Lead to achieve the outcomes set out in the bank’s conduct principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Product Team, Lending Onboarding Team; Business Risk Management; Collection; Credit Initiation; Global Business Services; Production System Services

Our Ideal Candidate
• Microsoft Word / Excel
• Proficiency in English
• PC Hardware Operation
• Internet browsing
• Proficiency in Mandarin
• Knowledge in Macro

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

Apply