Senior Design Research and Enablement Manager

Information Technology • Full Time • Central And Western District, Hong Kong, HK • 2d ago

Principal responsibilities

Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank
Advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team
Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers
Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
Guide team members on research from an end to end perspective
Define better research processes to allow the team to run research projects efficiently and effectively
Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback
Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow
Manage external vendor relationship, to ensure deliverable are consistent and up to design research / UIUX design standards
Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy
Define, evolve and advocate for new tools and operationalise our processes, tools, and practices

Qualifications

8+ years of relevant experience in research and UX related fields
3+ years of experience managing a team of researchers and operation managers
Be able to demonstrate how research help business address their needs while advocating for customers and be able to balance different stakeholder needs
Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders, convey insights and actions to senior business stakeholders, including the C-suite. Fluent in spoken and written English, Cantonese and Mandarin
Expert understanding of research, workshop and facilitation methodologies and framework such as user-centered design methods, individual and group interviews, diary studies, direct observation, usability testing, etc
Have deep understanding of design principles, trends and working knowledge of design and prototype tools
Able to demonstrate critical thinking beyond business requests, show strong analytical and problem solving skills
Be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work.
Experience in working and managing external research vendors and managing projects
Great sense of ownership; take responsibility to assure quality by reviewing and evaluating team’s work regularly.

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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