Jobs Search

Officer (Member Protection and Services) – Customer Services

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 3d ago

The Job

To handle enquiries from the public received through telephone and service counters in relation to MPF and ORSO legislation/issues;
To receive complaints from the public and compile complaint reports;
To prepare draft reply for written enquiries;
To receive and record views and opinions from the public;
To process personal account enquiries and handle related enquiries from scheme members or their representatives;
To provide customer service at outreach programmes on need basis; and
To provide support for administrative works and ad-hoc projects as assigned by management.

* The incumbent may be required to work on shift (including Saturdays).

The Person

A recognized degree, or equivalent;
At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service, preferably gained in sizable or public organizations;
Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing;
Good command of written and spoken English and Chinese;
Proficient in Putonghua will be an advantage;
Good communication, interpersonal, organization and problem solving skills;
Customer-oriented, flexible and collaborative;
Agile, a good team player and able to work independently as well as under pressure; and
Able to deal with the public effectively.

(Candidates with less experience may be considered for the position of Temporary Officer.)

Remuneration Package
A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply
Interested candidates are invited to submit an online application, by clicking the Apply Now button. Review of the applications will start as soon as possible and continued until the posts are filled. Applicants not contacted for follow-up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date.

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. MPFA is an equal opportunity employer and welcome applications from all qualified candidates.

Similar Jobs

Business Development Executive

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Responsibilities: Follow-up sales leads to close the deal and meet the target; Handle daily sales operation, such as quotations, order arrangements, after-sales services; Handle customers inquiries and complaints; Partic...

1w ago

Apply

賽馬會家庭功能促進計劃督導主任(助理社會工作主任I)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

香港中學會考中、英文(課程乙)達E級或以上或同等學歷持有香港社會科學學位，主修社會工作，或同等學歷必須為註冊社工宜具5年助理社會工作主任工作經驗，具有個案督導工作經驗優先於簡約公屋項目負責賽馬會基金主導項目的服務發展及個...

1w ago

Apply

Officer (Enforcement)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

The Job To work in Prosecution Department of Enforcement Division to liaise with employers / employees related to MPF matters; To attend civil court hearings on behalf of the Authority; To handle civil cases related to t...

2w ago

Apply

0.5職賽馬會家庭功能促進計劃督導主任(助理社會工作主任I)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 3w ago

Executive / Personal Assistant / Customer Service Full Time

3w ago

Apply

賽馬會家庭功能促進策劃師(助理社會工作主任II)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 3w ago

Executive / Personal Assistant / Customer Service Full Time

香港中學會考中、英文(課程乙)達E級或以上或同等學歷持有香港社會科學學位，主修社會工作，或同等學歷必須為註冊社工於簡約公屋項目負責賽馬會基金主導項目的個案職涯規劃、財務規劃、建立社區網絡及提升家庭能力須以中、英文處理文...

3w ago

Apply

診所助理

NGOs / Social Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 2d ago

NGOs / Social Service Full Time

中三程度或以上持有健康服務助理或醫護支援人員(臨床病人服務)訓練證書具有關工作經驗優先考慮以上職位需輪班工作及穿著制服，並可享有有薪年假、公眾假期、門診及住院醫療等福利，有意者請於二零二五年十月三十一日或之前附履歷及...

2d ago

Apply

診所助理

Medical Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 2d ago

Medical Service Full Time

2d ago

Apply

Officer (Member Protection and Services) – Member Protection function

Banking / Finance • Full Time • Ngau Tau Kok, Hong Kong, HK • 3d ago

Banking / Finance Full Time

The Job The appointee’s major duties include: To conduct investigation into trustee reported default contribution cases; To assist in the compilation of default contribution records and filing of civil claims; To assist...

3d ago

Apply

Officer (Member Protection and Services) – Member Protection function

Insurance • Full Time • Ngau Tau Kok, Hong Kong, HK • 3d ago

Insurance Full Time

3d ago

Apply