Senior Segment Manager

Executive / Personal Assistant / Customer Service • Full Time • Central And Western District, Hong Kong, HK • 19h ago

Job No.: 499760
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, Management, Product Development & Management, Project Management

Responsibilities:

Align with the bank’s strategic direction to plan customer segment management and business strategies, set business objectives for customer segments, and enhance customer profitability contribution
Formulate corresponding market share expansion and marketing strategies based on segment management strategies and value propositions, execute initiatives, and monitor outcomes to achieve business objectives
Develop concrete business development plans, including but not limited to customer acquisition, cross-selling, up-selling, and retention programs, to nurture high-potential and high-value customer segments through targeted acquisition, development, and consolidation strategies
Collaborate with product managers to enrich product offerings within the brand, deepen service quality, and optimize both brand image and customer experience
Establish end-to-end customer relationship management and services models for each customer segment to strengthen long-term relationships and ensure timely and contextually relevant communication
Define frontline training needs, provide content for training, and establish internal communications
Identify and select various types of commercial organizations/partners to explore collaborative business opportunities
Propose necessary operational resource allocation to management to ensure effective utilization of resources

Requirements:

Bachelor degree holder or above
A minimum 8 years of relevant experience, including at least 3 years within Banking and / or Financial Institution; including at least 2 years of supervisory and / or management experience;
Familiar with Personal Banking Wealth Management and related Products (including Deposit, Unit Trust, Bonds, Securities, Structured Products, Insurance and Mortgage, etc)
Understand market and competitors practice on Wealth Management and related Products

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: http://careers.pageuppeople.com/798/cw/en/job/499760?lApplicationSubSourceID=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

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