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System and Vendor Management Lead

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 3d ago

Principal responsibilities:

Lead Platform Transformation: Oversee the end-to-end revamp of the Merchant Acquiring platform, collaborating with IT and Transformation teams to gather system requirements, conduct testing, manage user acceptance testing (UAT), and perform post-implementation reviews to ensure scalable, efficient solutions.
Drive Growth Strategies: Develop and implement strategies to enhance merchant acquisition, platform engagement, and retention, leveraging data-driven insights and market analysis to identify growth opportunities.
Merchant Engagement and Presentations: Meet with prospective merchant clients to present the platform’s capabilities, articulating its value proposition to drive acquisition and strengthen HSBC’s market position.
Vendor and Partnership Management: Manage strategic vendor relationships and explore partnerships with payment schemes and networks, negotiating contracts, monitoring SLAs, and ensuring high-quality, cost-effective service delivery.
Optimize Merchant Servicing: Streamline merchant servicing processes and user-centric enhancements, reducing turnaround times and improving merchant satisfaction.
Enhance Onboarding and KYC: Redesign merchant onboarding and KYC workflows, integrating advanced tools to accelerate processes while ensuring compliance with HKMA regulations, AML/CTF standards, and data privacy requirements.
Advance Payment Gateway Capabilities: Lead upgrades to the payment gateway, focusing on security, transaction speed, and integration with emerging payment technologies (e.g., QR codes, contactless payments), in collaboration with IT and Transformation teams.
Project Management Leadership: Apply robust project management methodologies to execute complex initiatives, drafting system requirement documents, project proposals, UAT plans, and go-live reports while managing budgets, risks, and cross-functional stakeholder alignment.
Analyze and Report Performance: Use data analytics to track key metrics and provide actionable insights to senior leadership.
Market and Competitive Analysis: Monitor market trends and competitive landscapes to identify new business opportunities and strategic initiatives for platform and service expansion.

Requirements

Qualifications and Experience:
Bachelor’s degree in Information Technology, Business Administration, Information Systems, or relevant qualifications. Master’s degree or professional certification is highly desirable.
10+ years of experience in banking, fintech, or payments, with 5+ years in a leadership role managing technical implementation, and 2+ years of experience in merchant acquiring solutions.
Proven project management expertise, with experience in end-to-end product lifecycle management, system requirement documentation, and delivering complex projects in collaboration with IT and Transformation teams.
Experience engaging with clients or stakeholders to present technical solutions, a plus in a business development within financial services.
Strong technical knowledge of merchant acquiring systems, payment gateways, and digital payment ecosystems.
Experience in Credit Card systems is a plus.

Key Skills and Competencies:

Exceptional project management skills, with proficiency in Agile or hybrid methodologies, system documentation, and stakeholder engagement.
Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support platform growth and optimization.
Strategic thinking to develop and execute growth strategies and explore new business opportunities through partnerships.
Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate technical solutions to clients and stakeholders.
Technical proficiency in payment systems, API integrations, and cloud-based platforms; knowledge of Java, AWS, or similar is a plus.
Customer-centric mindset with strong interpersonal skills to build relationships
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

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