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Manager / Assistant Manager, Customer Analytics

Public Relations / Marketing / Media • Full Time • Hong Kong, Hong Kong, HK • 4d ago

Responsibilities

Support regular / ad-hoc business analysis and marketing campaigns of the bank
Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization
Assist the development of customer/ product level strategy by providing data/ analysis driven insight.
Work closely with cross-functional units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them, work closely with IT to identify and execute data analytics requirement
Streamline and automate internal processes to ensure efficient and effective data generation and analytics
Follow up with Sales Management team as well as Branch on their sales performance and improve sales efficiency and uplift productivity
Undertake ad-hoc tasks as assigned, participate in system enhancement UAT and assigned projects

Requirements

Degree holder or above in Statistics, Mathematics, Business Analytics or Information Technology related discipline.
Minimum 5 years of relevant experience in data analytics, preferably in Banking, Financial Services or FinTech industry
Proficient in big data / machine learning / predictive modelling using SQL, SAS, Python or other analytical tools for model development
Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts
Strong analytical, project management and problem solving skills
Mature, proactive and able to work independently
Experienced in CRM system is a plus
Good command of both written and spoken English and Chinese, including Putonghua

More experienced candidate would be considered for higher position

We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

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