Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 1w ago

About the Role:
We are looking for a highly motivated and experienced Officer/Senior Officer to join our Customer Services & Policy Administration (CSPA) team. In this role, you will primarily focus on policy administration tasks and daily operations. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.

Key Responsibilities:

Customer Services:

Provide after-sales services for corporate and individual clients.
Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.

Policy Administration:

Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
Process billing within the month of the policy effective date, ensuring a high level of accuracy.
Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
Work closely with internal teams to manage General Insurance retention before policy expiry.
Handle any ad hoc assignments as needed

Qualifications:

Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
Holder of Insurance license (IIQE papers I, II & III) are highly preferable
Strong understanding of employee benefits and general insurance principles and practices.
Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
Attention to detail and strong organizational skills
Immediate availability is highly preferred
Candidates with more experiences will be considered to Senior Officer position

We offer:

5-days work
Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
Flexible working policy
Diversified exposures over institutional, corporate, and individual clients
Attractive monthly basic salary and incentive payments
Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
Pension Benefits on top of MPF mandatory contribution

Join the GUMbees today!

Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking Apply Now.

All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months.

Similar Jobs

HKTV Management Trainee / Graduate Trainee 2026

Executive / Personal Assistant / Customer Service • Full Time • Tseung Kwan O, Hong Kong, HK • HK$ 23,000 - HK$ 32,000 / month • 2d ago

Executive / Personal Assistant / Customer Service Full Time

Rise to the Challenge. Grow Like a Rocket. — HKTV 2026 Trainee Programs Now Open Are you a bold thinker, a curious learner, and someone who thrives in a fast-paced, ever-evolving work culture? Whether you're eyeing a st...

2d ago

Apply

Account Manager / Sales Manager

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 2d ago

Executive / Personal Assistant / Customer Service Full Time

Job Responsibilities: Responsible to explore sales lead and new sales opportunities for POS, PMS system ; Responsible to achieve annual sales target and coordinate with company strategy ; Responsible to manage excellen...

2d ago

Apply

Client Solutions Officer

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 4d ago

Executive / Personal Assistant / Customer Service Full Time

JOB SUMMARY The jobholder is responsible to perform complaint cases review, analysis and define area for improvements in a professional manner in compliance with the Card Scheme’s chargeback rules and regulations for...

4d ago

Apply

Student Internship - Event Coordination & Marketing 活動策劃及市場推廣實習

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 5d ago

Executive / Personal Assistant / Customer Service Full Time

<< Student Internship - Event Coordination & Marketing >> Job Description: 1. Assist in preparing material for frontline campaign / roadshow 2. To execute various frontline operation and monitor the perfo...

5d ago

Apply

Sales / Territory Manager (AM) Pharmaceutical - GI / Gastroenterology / Urology

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 1w ago

Executive / Personal Assistant / Customer Service Full Time

We, Solomon HR Solution is inviting the below talent for a MNC pharmaceutical company - GI / gastroenterology / urology. Job Overview: The incumbent is responsible for driving sales and promoting gastroenterology and uro...

1w ago

Apply

HKTV Management Trainee / Graduate Trainee 2026

Executive / Personal Assistant / Customer Service • Full Time • Tseung Kwan O, Hong Kong, HK • HK$ 23,000 - HK$ 32,000 / month • 1w ago

Executive / Personal Assistant / Customer Service Full Time

1w ago

Apply

Project Engineer / Project Manager (E&M)

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • HK$ 35,000 - HK$ 50,000 / month • 1w ago

Executive / Personal Assistant / Customer Service Full Time

Two Sizeable Construction Company is URGENTLY looking for a suitable candidate for Sales & Operation position. Key responsibilities Develop and execute effective sales strategies to achieve revenue targets Identify...

1w ago

Apply

Operation Clerk (Hourly Based)

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

Job Duties Check Video Perform clerical support including document checking, data input, filing and prepare report Perform ad-hoc duties as assigned Requirements DSE or above Good PC applications including MS Word, Excel...

2w ago

Apply

Operation Clerk (Hourly Based)

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

2w ago

Apply

Customer Service Officer (non-sales) - Contact Centre 20-28K

Executive / Personal Assistant / Customer Service • Full Time • Kwun Tong, Hong Kong, HK • HK$ 20,000 - HK$ 24,999 / month • 2w ago

Executive / Personal Assistant / Customer Service Full Time

My client is a top international insurance company, currently they are seeking talented Customer Service Advisor (Call Centre) to drive their business. *Welcome Fresh Graduate candidates* *Welcome call centre customer s...

2w ago

Apply