Implementation Officer (1 year contract)

Executive / Personal Assistant / Customer Service • Contract / Project Based • Kwun Tong, Hong Kong, HK • 2w ago

Responsibilities

The role’s principal function is to take responsibility and accountability for simple / complex cash management and trade implementations within the Country. The client base includes CCIB clients, all have exacting standards and expect the highest levels of best practice and standards around implementation.

The role requires a person who serves as the focal point of contact for client and ensure smooth and efficient implementation via assembling the proper implementation team, creating complete project plan, tracking to ensure milestones dates are met, clear and timely communication to internal and external stakeholders on project progress with proper follow-ups and escalation as required. Implementation manager will participate in the pre-implementation phase to facilitate sales in deal origination.

The person needs to have experience in cash management, trade finance and / or project management, have an understanding of the overall TB business strategy ensuring key programmes are supported and embed within the function as appropriate. The continuous drive to improve deal cycle time to enhance revenue realisation is key.

The role is client facing and relationships with clients need to be developed and nurtured to ensure the function remains aligned to client needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties (Sales, Product, ITO) and find innovative solutions to complex multi-market requirements.

Qualifications

Good knowledge of Transaction Banking products (Cash/Trade), processes and procedures including on-line banking.
Excellent project management skills. PMP (or equivalent) certified would be an added advantage.
Other relevant professional certifications (e.g. SAP / Oracle / AWS) would be an added advantage
Good understanding of system development life cycle and processes.
A dynamic team player, capable of adopting collaborative approach in designing unique client solutions.
Well versed with local banking rules, regulations, and guidelines.
Minimum 3-5 years of experience in selling /implementing Transaction Banking products for Corporate and Institutional clients, preferred.
Adequate knowledge of client documentation.
Ability to work under strict timelines, budget and produce high quality deliverables.
Self-motivated, confident individual with excellent communication and presentation skills.
Out of the box creative thinking and decision-making abilities in crunch situations.
Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
Adequate understanding of the various computer systems within the Bank and the applications of technology in business.
Fluent in English and Chinese, written and verbal. Other local language is a plus.
A fast learner and self-motivated to learn new skills and technology.
Good data analytical skills.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

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