Senior Project Officer

Insurance • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Project Planning & Management

Apply structured methodology to formulate customer engagement initiatives, and manage identified business efficiency and transformation initiatives; with the aim to achieve service excellence and improve customer relations and engagement
Support and engage senior leaders and business sponsors to obtain buy-in
Demonstrate a proactive and collaborative approach to coordinating cross-functional teams, ensuring successful project launches that are delivered on time and within budget.
Possesses a strong willingness to learn and adapt, with the ability to develop effective project plans through clarification of objectives and verification of requirements.

Business Requirements

Effectively prioritise business and servicing requests based on company and customer engagement goals; with stakeholders management across all lines of business
Collaborate with business analysts to ensure business and functional requirements, system and integrations architectural design fulfils agreed scope, complies with standards and maximises value for business and customers

Execution

Establish, lead and motivate the project team on the delivery of customer engagement initiatives, transformation and other efficiency enhancement projects according to agreed time and cost estimates
Manage actionable process design deliverables, including but not limited to process maps, procedure documents, responsibility matrix, performance measurements, etc.
Work with project teams to plan and deliver risk and change management activities and communications with stakeholders to drive transformation initiatives

Reporting & Analytics

Collaborate with the analytics team to identify, monitor, and report key performance metrics corresponding to business, customer, and strategic initiatives
Communicate status updates, risks /issues and progress of assigned efficiency initiatives to project stakeholders, and manage all aspects of governance through relevant meetings to ensure key milestones are met and risks are identified and mitigated
Assist in reporting, presentations, data analysis, and ad hoc projects

Other tasks or duties as assigned by Manager

Qualifications:

University graduate with a 3-5 years working experience in financial services, digital marketing, change management or management consulting, at least 3 years of which in a marketing, digital, customer relationship management (CRM), product development, business development, or project management role
Knowledge of life and/or general insurance operations and customer loyalty and rewards is a plus
Proven track record in managing large-scale projects or campaigns end-to-end across a variety of disciplines to create business values, preferably in a financial services institution
Strong change management and stakeholder management skills, ability to develop and drive business case related to organisational strategy; with proven capability of influencing and facilitate executive level decisions
Strong organisation, presentation and interpersonal skills, experienced in delivery of presentations, user workshops, and story-telling for all level of audiences
Self-motivated with excellent attention to details, strong analytical and problem-solving skills along with being organised, structured, assertive are required
Excellent verbal and written communication skill in Chinese and English

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