Head of Operations - Pension Funds Firm

Insurance • Full Time • Central And Western District, Hong Kong, HK • HK$ 80,000 - HK$ 999,999 / month • 6d ago

Our client is a top pension fund firm and they are looking for a Head of Operations to handle operational management and service delivery to drive exceptional customer experience to the Funds and its members through outstanding leadership. The candidate should have 15+ years of working experience in operational management and service delivery within pension admin with strong leadership experience & MPF/ ORSO knowledge within pension funds/ FI.

Client Details

Our client is one of the global leading financial institutions and pension fund firms. They are looking for a Head of Operations to handle operational management and service delivery to drive exceptional customer experience to the Funds and its members through providing senior leadership and direction to ensure high performing teams. The role will empower and motivate the teams to continually enhance the end to end member experience and ensure to continually exceed the Fund's expectations and daily operational requirements.

Description

Responsible for operational management including but not limited to management of service delivery departments, financial performance management, workflow of team and resources, ongoing client relationship with the Funds and department performance; be accountable for the current state service model and work in partnership with the Funds on the evolution of the service model and focus on the end-to-end member experience
Provide senior leadership and direction to all Operational Managers and team members to ensure the development of a high-performing teams, including coaching and development, effective performance reviews and quality selection decisions and to promote a culture within the team encouraging collaboration and leveraging expertise across Fund Administration to deliver exceptional results
Provide strategic focus that contribute to the development and implementation of the Fund Operations strategy in line with the group's core values and objectives and translate this strategy into operational plans and to lead technology improvement through active management of operations projects
Ensure that the company's information security policies, processes and procedures are followed, review information security breaches, and periodically review information security requirements for relevant IT systems and processes, ensuring regulatory frameworks and compliance requirements are met, with adequate controls in place

Profile

Bachelor's degree with major in business administration, risk management or relevant discipline
At least 15+ years of working experience in operational management and service delivery within pension administration with strong senior leadership experience within pension funds/ insurance/ FI industry
Strong knowledge and operational understanding of Hong Kong's Pensions legislation (ORSO and MPF)
Exceptional leadership skills that produce high performing teams
Strong client engagement and leadership skills with the ability to interact with C-level stakeholders with ease
Excellent stakeholder management skills and an ability to communicate complex business ideas
Outstanding written, presentation, verbal and interpersonal communication skills

Job Offer

International and dynamic working environment
Challenging and stimulating job tasks
Competitive packages and benefits
Medical benefits
24-30 days AL

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Esther Liu on +852 3602 2485.

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