JOB SUMMARY
- Review and sign-off of Transfer Agency report or any ad hoc reports/confirmation to clients in accordance with Service Level Memorandum or agreement.
- Process transaction record in Transfer Agent application and approve the entries maintained in application.
- Authorize to sign off/approve the client’s correspondences including approve email in outlook before delivery to external parties or payment arrangement or trade settlement arrangement.
- Negotiation / discussion with clients on all Fund Administration related issues.
- Authorize entries/set-up in relevant to Transfer agent application platforms and approve the entries or master or schedule set up. If the entry is done by AFAM, then the entry has to be authorized by another AFA/FA Manager. Sign-off the audit confirmation.
- Authorize the support team to put through entries in Transfer Agency application platform.
- Authorized to access the system in relation to transfer agency, and other relevant systems such as Hogan, S2B, ACR, SeCCuRe, GEMS, GNS, and etc., or be authorizer/ administrator/ owner of portfolio on the system as necessary.
- Authorize to approve/setup client template in ACR or GEMS for report delivery
- Participate in any of the ad hoc projects
- Attend internal and external meetings for clients or projects
- Provide investor services related queries and manage the issues to resolution.
RESPONSIBILITIES
- Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support
- To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.
- Participate in selected market advisory forums to position and promote the perspective and objectives of Standard Chartered Bank (SCB), seeking to enhance market process and practice;
- Participate in Regulatory/ Market Infrastructure meetings to communicate SCB and clients’ perspectives on existing and proposed change;
- Execute against agreed strategic developments and projects and documented plans to deliver against schedule;
- Identifying areas in countries to automate or eliminate and driving continuous change in countries in line with business strategic goals
- Driving consistency in countries across processes, governance, prioritisation and ensuring they comply policies
- Responsible for new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
- Oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
- Attend Client visits (including due diligence) to ensure client proposition is understood and resulting actions are taken to improve service delivery;
- Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
- Monitors client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;
- Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required;
- Works closely with Fiduciary & Fund Services country heads (F&FSH) to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
- Proactively works with Fiduciary & Fund Services country heads (F&FSH) to ensure development of pool of knowledgeable, mobile operations staff;
- Champions the identification and implementation of operational best practice across markets within region and with other regions;
- Drives continuous improvement culture to maximise cost and processing efficiency
Qualifications
- Education University or above, Degree in Finance / Business / Accounting or Equivalent
- Licenses SFC license type 1 (preferable)
- Languages English, Cantonese, Mandarin
Role Specific Technical Competencies
- Multifonds - RTAS
- Business Facilitation
- Manage Change
- Business Governance & Support
- Strategy & Business Model
- Service Delivery & Operations
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers