Front Office Manager 客務經理

Travel / Tourism • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s objectives.

Responsibilities

Supervise the Front Office team to ensure optimum occupancy and average room rate
Supervises and direct Reception and Guest Services personnel
Responds to guest needs and resolves related problems
Ensure VIPs and priority club guests receive special attention
Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard
Compile statistics for front office and provide reports relating to that area
Maintain inter-departmental relationships to ensure seamless customer service
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
5 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer service skills
Proficient in spoken Cantonese, Putonghua and English
Cheerful, pleasant and supportive personality
Immediately available is preferred
Applicants with Less experiences will be considered as Assistant Front Office Manager

Benefits:

14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,500 monthly meal allowance 每月$1,500 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So why not work somewhere that gives you the freedom to be yourself?

Email your full resume with current and expected salary and date of availability to hotel direct

hr@hiemk.com or by clicking “Apply Now’’

to get in touch and tell us how you could bring your passion and your individual skills to IHG.

Come and join us and Stay Real!
We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

Similar Jobs

Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Travel / Tourism Full Time

工作匯報至 : 優質服務主管如果您被動態的機場營運所吸引，並且對創造卓越的客戶體驗充滿熱情，我們期待您加入我們在香港國際機場最大的服務團隊。作為傑出的航空公司代表，您將與來自不同文化背景的乘客互動，讓我們的乘客在航班起飛前...

2d ago

Apply

Lounge Host

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 6d ago

Travel / Tourism Full Time

Reports to: Lounge Supervisor In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. As the Lounge Host, you will play a crucial role at t...

6d ago

Apply

Senior / Lounge Services Officer

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Travel / Tourism Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Provide unique and unforgettable in-lounge services for the guest during their stay Build strong relationships with guests and develop...

1w ago

Apply

Airline Ticketing Officer / Trainee 航班票務主任/培訓生

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 2w ago

Travel / Tourism Full Time

As an Airline Ticketing Trainee, you will undergo a comprehensive 4-month on-job training program designed to equip you with the skills and knowledge required to excel in the airline ticketing industry. You will work clo...

2w ago

Apply

Senior / Lounge Operations Officer

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 3w ago

Travel / Tourism Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the loung...

3w ago

Apply

Clerical Assistant

Education • Full Time • Pok Fu Lam, Hong Kong, HK • 1d ago

Education Full Time

Clerical Assistant in the LKS Faculty of Medicine (Ref.: 533179) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, to...

1d ago

Apply

Clerical Assistant

Education • Full Time • Pok Fu Lam, Hong Kong, HK • 1d ago

Education Full Time

1d ago

Apply

內窺鏡助理學徒 (起薪點 $17,000)

Health / Beauty Care • Full Time • Mong Kok, Hong Kong, HK • HK$ 17,000 - HK$ 20,000 / month • 1d ago

Health / Beauty Care Full Time

本心中提供完善的內窺鏡在職培訓計劃，由資深內窺鏡醫生、護士及助理協助提供專業培訓。學員將依照中心設計的培訓計劃循序漸進地掌握專業技能，完成整個培訓之學徒能具備有足夠醫療知識、內窺鏡協助技術，成為具備協助內窺鏡手術的臨床經...

1d ago

Apply

Business Relationship Officer -Premier Relationship - CCRC

Executive / Personal Assistant / Customer Service • Full Time • Tai Kok Tsui, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Job description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you t...

1d ago

Apply

Internal Fraud and Fraud Education Manager

Professional Services • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Professional Services Full Time

Job Description / Principal Responsibilities Fraud awareness and knowledge training and public education for branch staff of HASE and on-us credit card holders respectively. From Training Need Analysis (“TNA”), training...

1d ago

Apply