Branch - Branch Operations & Services Manager

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 2w ago

Responsibilities

Assist the Branch Manager in overseeing the business and operations related activities of the branch
Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures
Keep record of all related Registers and perform Customer Risk Assessment
Monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer
Monitor the service quality of the branch and handle customers' complaints
Monitor customer referral activities to ensure proper execution and meet the pre-set target
Maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc.

Requirements

University graduate or Certified Banker preferable
Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations
Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
Strong technical knowledge of the Bank’s products and services
Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
Pass in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent)
Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)
Pass in the Mandatory Provident Fund (MPF)
Proficient in both spoken and written English and Chinese, preferably including Putonghua

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=4119&PostingSeq=1 or clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Similar Jobs

Sales Manager – Travel Trade

Executive / Personal Assistant / Customer Service • Full Time • North Point, Hong Kong, HK • 17h ago

Executive / Personal Assistant / Customer Service Full Time

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best! Responsibilities Plans, conducts reg...

17h ago

Apply

Customer Services & Operations Manager

Executive / Personal Assistant / Customer Service • Full Time • Tsim Sha Tsui, Hong Kong, HK • 17h ago

Executive / Personal Assistant / Customer Service Full Time

The successful candidate will be responsible to supervise and manage a team of Customer Service Staff include Concierge team, VIC team and Hotline team in the daily operations of the complex. He/ She will also be respons...

17h ago

Apply

Relationship Manager / Officer, SME

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 17h ago

Executive / Personal Assistant / Customer Service Full Time

Solicit and develop new SME, commercial and syndicated loan business and achieve assigned sales target Enhance relationship with existing and new customers by offering them tailor-made products and services Post-secondar...

17h ago

Apply

Branch Manager

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Oversee branch operations and develop business through proactive solicitation and relationship building with customers Secondary education or above with minimum 5 years of relevant experience Qualification of MPF, HKSI a...

1d ago

Apply

Marketing Assistant

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Provide support to sales team in liaising with customers on follow-up issues Prepare credit proposal and financial analysis of customers Collect materials for credit applications and perform general administrative dutie...

1d ago

Apply

Administration Clerk (REF: A3/ADC/CSD/CTW)

Executive / Personal Assistant / Customer Service • Full Time • Sheung Wan, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Location: Sheung Wan Roles & responsibilities: Provide clerical and administration support to Division’s executives and his/her supervisor; communicate with service centres by phone calls or emails; handle correspond...

1d ago

Apply

Office Assistant 辦公室助理

Executive / Personal Assistant / Customer Service • Full Time • Tseung Kwan O, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

What You will be Doing Outdoor work to banks, government departments, etc.; responsible for document delivery and distribution Arrange Tea & coffee service for management / visitor Responsible for daily office admini...

1d ago

Apply

Assistant Personal Banking Manager [Ref no: APBM-EN]

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Job Responsibilities: Solicit business opportunities by providing quality services and promoting retail banking products to the mass-market customers and make referral, if necessary, in order to achieve the business sale...

1d ago

Apply

Relationship Manager / Officer, Branch Banking (Ref: CO-BRM)

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Explore business opportunities from existing and potential customers, with emphasis in commercial area Solicit and develop new SME/commercial/retail loan business and achieve assigned sales target Maintain close business...

1d ago

Apply

Program Worker I - Kowloon Bay

Executive / Personal Assistant / Customer Service • Full Time • Wong Tai Sin District, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

The Job Assist in daily operation and conduct activities within the club house and Residential Care Homes for the Elderly. Assist to source and contact with local organizations / NGOs / companies for large event programs...

1d ago

Apply