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Information Technology Manager, Information Technology Services Office (TWC/25/147/ITSO/ITM)

Information Technology • Full Time • Ho Man Tin, Hong Kong, HK • 16h ago

Duties

The appointee will be required but not limited to:

assist the Team Lead in advising, setting up, coordinating, and managing all activities related to user services and training, laboratory and classroom development and support, IT helpdesk, e-learning, and other related activities;
assist in formulating, reviewing, and implementing policies, regulations, guidelines, and plans for IT/AV services for the College;
use independent judgment to assess policy, regulation, and technology changes on IT/AV and educational services, providing innovative solutions to problems;
manage, coordinate, and execute IT/AV and other projects within the College;
manage all learning and teaching systems, such as the e-learning system and College computer management;
work closely with end users and provide professional technical advice;
provide IT/AV support for all College activities, both on and off-campus;
travel between multiple campuses and work irregular hours, including Saturdays, Sundays, and public holidays, when necessary; and
carry out any additional duties as assigned by the Head or their delegates.

Requirements

Applicants should:

possess a Master’s degree or Bachelor’s degree in Computer Science, Information Technology, or a related field;
have at least 6 years of relevant work experience, with at least 3 years in a supervisory or management position overseeing technical staff;
have solid experience in IT services management, as well as project management in teaching facilities development and maintenance;
have substantial experience in the development and management of computer laboratories and teaching facilities;
be competent in large-scale computer deployment, updating, and management;
have experience in the administration of Blackboard Learn or another Learning Management System;
handle, monitor, and maintain the ticket management system;
ideally be familiar with professional audio-visual equipment and control systems, particularly in educational settings;
preferably hold certifications in PMP, PRINCE2, or ITIL;
have a strong sense of ownership and a service-oriented mindset;
have strong problem-solving and analytical skills;
have good interpersonal, communication, writing, and presentation skills; and
be proactive, self-motivated, and able to work independently and collaboratively under pressure.

Salary will be competitive and commensurate with qualifications and experience.

To apply, please submit your application letter, resume and a completed application form (available at http://www.twc.edu.hk/en/Administration_Units/hro/career/application_guideline) by mail to the Human Resources Office, Tung Wah College, 90A Shantung Street, Mongkok, Kowloon or email to [our mailbox through CTgoodjobs Apply Now]. Please quote the reference number of the post in the application letter and on the envelope. The College reserves the right to fill or not to fill the post. Applicants who are not contacted by the College 6 months after the application deadline may consider their applications unsuccessful. For enquiries, please contact 9172-8618.

Application Deadline: 18 September 2025 (Thursday)

All information and personal data collected will be used solely for recruitment related purposes. For more information about the College, please visit our website: http://www.twc.edu.hk.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

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