Customer Service Officer

Government / Public Sector • Full Time • Hong Kong, Hong Kong, HK • 21h ago

Salary: $14,520 per month

Entry Requirements:Candidate should -
(a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(b) have at least one year of full-time working experience, preferably in call centre operation or customer service; and
(c) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
(d) be familiar with PC applications and have Chinese word processing speed of 10 words per minute.
Applicants are required to take Chinese word processing speed assessment.
Continuous employment will be given to those who pass the post-training assessments.

Note: (1) “Attained with Distinction” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade C in Other Language subjects in the HKDSEE are accepted as equivalent to Level 3 in the New Senior Secondary subjects in the HKDSEE. “Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in the HKDSEE are accepted as equivalent to Level 2 in the New Senior Secondary subjects in the HKDSEE.
(2) ‘Grade C’ and ‘Grade E’ in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to ‘Level 3’ and ‘Level 2’ respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth.

Duties:To handle enquiries and complaints from the public through phone, email, etc. The normal working hours are from 8:45am to 6:00pm (from Monday to Friday). He/She may also be required to work on shifts, irregular hours and in the event of inclement weather such as during typhoons and black rainstorms. Successful candidate is required to assume duty at short notice and is subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan.

Terms of Appointment:Successful candidate will be appointed on non-civil service contract terms for a period of one year.

Fringe Benefits (a) Upon satisfactory completion of the full contract period, a gratuity may be granted to the appointee who has consistently achieved a high standard of
performance of conduct. The amount will be the sum which, when added to Government’s contribution to the Mandatory Provident Fund Scheme as required
by the Mandatory Provident Fund Schemes Ordinance (Cap. 485), will not exceed 10% of the total basic salary drawn during the contract period.
(b) Rest days, statutory holidays (or substituted holidays), annual leave, maternity leave, paternity leave, sickness allowance, where appropriate, will be granted in
accordance with the Employment Ordinance. Appointees will be entitled to paid annual leave of ten days. Not more than four additional days of annual leave will
also be granted to appointees with satisfactory performance.

How to apply: (1) Application Forms [G.F. 340 (Rev. 7/2023)] are obtainable from any Home Affairs Enquiry Centres of District Offices, Home Affairs Department or any Job Centres of the Employment Services Division, Labour Department. The said form can also be downloaded from the Civil Service Bureau's website (https://www.csb.gov.hk/english/recruit/application/330.html).
(Note: The new version of application form for Government jobs G.F. 340 (Rev. 7/2023) has been in use with effect from 26 July 2023. Applicants who apply for Government jobs advertised on or after 26 July 2023 should use the new G.F. 340 (Rev. 7/2023). If applicants submit the old version form (G.F. 340 (Rev. 3/2013)), they will be required to fill in the new G.F. 340 (Rev. 7/2023) afresh and submit it within seven days upon request. If applicants fail to submit the new G.F. 340 (Rev. 7/2023) within the stipulated deadline, their applications will not be processed further. )
(2) Completed application forms should reach the following contact address by post or by hand on or before 27 August 2025 at 5:00 p.m. (Hong Kong Time) (The postmark date on the envelope will be regarded as the date of application.). Please specify the title of the post applying for on the envelope. To avoid delayed or unsuccessful delivery of applications by post, applicants should ensure that the correct address is clearly printed or written on the envelope and sufficient postage is paid. Underpaid mail items will not be delivered to the contact address and will be returned to the sender or disposed of by the Hongkong Post where appropriate. Applicants will bear any consequences arising from paying insufficient postage.
(3) On-line application can also be made through the G.F. 340 On-line Application System of the Civil Service Bureau's website (http://www.csb.gov.hk).
(4) Applications which are incomplete or late, not clear that the candidate has met the entry requirements, submitted by fax or e-mail, not duly signed by the applicants, or not made in the prescribed form [G.F. 340 (Rev.7/2023)] will not be considered.
(5) Applicants who are selected for interview will normally receive an invitation by email in about two to three weeks from the closing date for application. Those who are not invited for interview may assume that their applications are unsuccessful.

Contact Address:Administration & Support Section, 1823, Digital Policy Office, 13/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon.

Enquiry Telephone:2928 6997

Closing Date(dd/mm/yyyy):27/08/2025 17:00:00

General Notes: (a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau's website at http://www.csb.gov.hk under “Administration of the Civil Service – Appointments”.
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the below contact address.
(h) If candidates fail to provide all information requested in the recruitment advertisement, their applications will not be considered.
(i) As invitations or notifications may be sent to applicants by e-mails, applicants should provide an accurate e-mail address in their application forms. Applicants are responsible for checking their e-mails to ensure that invitation or notification will be duly received.
(j) Towards the application deadline, our on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible.

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